Mfanelo Radebe
Administrative Assistant Driver /Client Service Officer Intern
Kosmosdal , Centurion
Summary
I have experience as Client Services officer intern at the Department of Employment and Labour , with strong background in customer relations and administrative support. Skilled at managing client queries, resolving issues, and implementing processes to enhance service delivery. Bringing value through dedication to client satisfaction following the BATHO PELE principles of always putting people first .
Skilled in handling inquiries and resolving issues efficiently. Utilising strong conflict resolution abilities to enhance client relations. Track record of effective communication and teamwork.
I am a currently working as reliable Driver with strong background in safe and timely deliveries. I prioritise punctuality, professionalism, and commitment to high standards in all driving tasks. I am also confident in planning and time management skills. Navigating quick routes and complete journeys within set timeframes using excellent road knowledge. I Communicate well within my team to achieve tasks to instruction.
Overview
7
7
years of professional experience
Work History
Driver /Administrator
Shaded Tree Group
Centurion
01.2023 - Current
- Recording travel logs and vehicle maintenance reports in accordance with company policies and standard operating procedures.
- Obtaining signatures needed to complete and process paperwork upon deliveries.
- Adhered to strict confidentiality protocols regarding company information.
- Attending site clarification meetings.
- Submitting tender documents.
- Ensuring tender documents are submitted on time.
- Follow policies and confidentiality dictations to safeguard company data and information.
- Transporting workers to different sites around Gauteng, Mpumalanga, and Northwest Province
- Handling additional tasks from time to time.
CSO Intern
Department of Employment and Labour
Richards Bay
01.2019 - 08.2020
- Provide screening services and process applications for UIF benefits.
- Render services at the help desk as the first point of entry within the registration services.
- Render employment services to all the clients who visit the labour centre.
- Receive all Unemployment Insurance Fund (UIF) benefits applications, and employer declarations.
- Receive application forms in terms of the Compensation for Injuries and Diseases Act (COIDA), and employer registration forms for COIDA.
- Maintaining accurate and organised records of documents, invoices, and correspondence.
- Managing and distributing incoming and outgoing correspondence, such as emails.
- Answering and redirecting phone calls to the appropriate person or department.
- Organising and categorising captured data for easy retrieval, analysis, filing, and retrieving documents and reference materials.
- Assisting clients in troubleshooting technical issues, guiding them through processes, and ensuring a positive customer experience.
Education
Human Resource Management N4 -N5 - Business Administration
Elangeni TVET College
Pinetown, South Africa 04.2001 - 2018
National Senior Certificate (Grade 12) -
Welabasha High School
Empangeni, South Africa 04.2001 - 2016
Skills
Critical thinking
Teamwork and collaboration
Effective communication
Data entry
Adaptability and flexibility
File management
Strong organization
Computer skills
Microsoft office
MS office
Valid Driver's license
Punctual and reliable
Training
- Department of Employment and Labour, QMS Training, 2020
- Department of Employment and Labour, UIF Training, 2019
References
- Shaded Tree Group
Andile Mdunge (Line Manager )
078 957 3648
- Department of Employement and Labour
Ms Rachel Mbuyazi (Team Leader )
082 324 8164
- Department of Employement and Labour
Mr Thokozani Thusi (Supervisor)
071 710 3648
Personal Information
Timeline
Driver /Administrator
Shaded Tree Group
01.2023 - Current
CSO Intern
Department of Employment and Labour
01.2019 - 08.2020
Human Resource Management N4 -N5 - Business Administration
Elangeni TVET College
04.2001 - 2018
National Senior Certificate (Grade 12) -
Welabasha High School
04.2001 - 2016
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