Basetsana Dolly Manzini
Human Resource Specialist
Centurion
Summary
Professional in secretarial and administrative support, prepared to excel in this role. Demonstrates strong organizational skills, exceptional time management, and effective communication. Focuses on team collaboration and achieving results, adaptable to changing needs. Known for reliability, proficiency in office software, and maintaining confidentiality.
Experienced with managing office tasks and coordinating departmental activities. Utilizes strong organizational and scheduling skills to maintain efficient operations. Knowledge of administrative procedures and communication techniques enhances team productivity.
Administrative professional with proven track record in supporting departmental functions and streamlining office operations. Known for fostering collaborative environments and consistently achieving results. Reliable and adaptable, with strong organizational and multitasking skills, and collaborative mindset valued by employers.
Personable and highly organized, with strong communication and multitasking abilities. Possesses foundational knowledge of office management and administrative tasks, including scheduling and correspondence. Dedicated to supporting team efficiency and smooth departmental operations.
Resourceful and experienced worker offering expertise in customer service, travel coordination and file management. Detail-oriented team player with strong organizational skills. Handles multiple projects simultaneously with a high degree of accuracy.
Overview
4
4
years of professional experience
6050
6050
years of post-secondary education
Work History
Departmental Secretary
Department of Health (Steve Biko Academic Hospital)
Centurion
03.2024 - 03.2025
- Organized departmental events such as workshops or team-building activities that boosted morale among team members.
- Streamlined departmental processes by implementing an efficient filing system and reducing document retrieval time.
- Contributed to project success by providing logistical support and coordinating necessary resources when needed.
- Supported the department head in preparing presentations and materials for executive-level meetings, contributing to well-executed events.
- Maintained a well-organized work environment, promoting efficiency and increased focus on tasks at hand.
- Enhanced interdepartmental communication with prompt and professional correspondence for improved collaboration.
- Handled confidential information with discretion, maintaining trust within the department and across the organization.
- Gathered data from various sources for reports used in informed decision-making within the department by leadership.
- Facilitated onboarding of new employees, ensuring a smooth transition into their roles within the department.
- Implemented a digital archiving system that simplified record-keeping processes while ensuring data security.
- Provided administrative support to the team, enabling them to focus on strategic initiatives and achieve objectives.
- Managed travel arrangements for department staff, optimizing itineraries and minimizing costs where possible.
- Assisted in budget management by tracking expenses and providing regular reports to the department head.
- Coordinated schedules for department meetings, ensuring optimal attendance and productivity during discussions.
- Maintained accurate inventory of office supplies through diligent monitoring resulting in cost savings.
- Served as liaison between the department and other internal teams, fostering strong working relationships throughout the organization.
- Efficiently managed incoming calls, prioritizing critical issues while maintaining excellent customer service standards for all inquiries.
- Prepared detailed meeting agendas, resulting in focused discussions and timely decisionmaking.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Collaborated with IT support to resolve technical issues quickly, minimizing downtime for the department.
- Responded to inquiries from callers seeking information.
- Kept reception area clean and neat to give visitors positive first impression.
- Facilitated timely review of proposals, correspondence and documentation to achieve key strategic initiatives.
- Sorted, opened, and routed incoming correspondence and deliveries to help senior leaders respond quickly to business and customer requirements.
- Managed filing system, entered data and completed other clerical tasks.
- Assisted coworkers and staff members with special tasks on daily basis.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Established administrative work procedures to track staff's daily tasks.
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
- Volunteered to help with special projects of varying degrees of complexity.
- Performed research to collect and record industry data.
- Increased office participation in special events by creating newsletter with detailed calendars and other office updates.
- Transcribed and organized information to assist in preparing speeches and presentations.
Human Resource Management
Department of Health (Steve Biko Academic Hospital)
Pretoria
03.2023 - 03.2024
- Participated in workforce analytics initiatives to identify trends and inform strategic decision-making for human resource management.
- Advised clients on best practices in human resource management, fostering a positive work environment and increased employee retention rates.
- Optimized human resource management practices within the battalion, improving personnel retention rates and job satisfaction levels significantly.
- Provided ongoing support and guidance to HR staff in the use of various HRIS tools, ensuring efficient utilization of resources and high-quality results for all stakeholders involved in human resource management processes.
- Streamlined daily operations through effective scheduling, resource allocation, and budget management.
- Participated in cross-functional projects involving finance, human resources, and IT departments for successful system implementations or process improvements related to payroll functions.
- Improved veterans'' access to resources by assessing individual needs and developing tailored case management plans.
- Collaborated with executive management to align human resources strategies with organizational objectives.
- Supported human resources department by conducting regular audits of employee files for accuracy and completeness.
- Maintained up-to-date knowledge of industry trends in human resources management practices which led to improved departmental performance.
- Collaborated closely with human resources personnel to ensure timely processing of new hire paperwork, benefits administration, and employee record updates.
- Coordinated with Human Resources on workers'' compensation claims management, reducing claim costs and lost work time.
- Streamlined data management processes by implementing advanced software tools, improving accessibility and organization of vital information resources.
- Optimized file organization and digital asset management systems, resulting in easier access to resources by team members.
- Assisted in updating company policies regularly to ensure alignment with current industry standards and best practices in human resources management.
- Collaborated with other facilitators to ensure a cohesive approach to laboratory management and resource allocation.
- Assisted in the development of comprehensive conservation plans for better soil preservation and resource management.
- Coordinated closely with human resources department to ensure adequate staffing levels were maintained throughout all scheduled initiatives.
- Promoted data governance and stewardship through collaboration with human resources subject matter experts.
- Created detailed documentation outlining project scope, goals, deliverables, timelines, and resources needed for successful execution of change management projects.
- Developed relationships with key vendors, leading to improved supply chain management for essential resources needed throughout daily operations.
- Conducted hydrogeological studies to support water management strategies, optimizing water usage while protecting natural resources.
- Supported supervisory staff with scheduling, project management, and resource allocation to ensure on-time completion of assembly projects.
- Participated in industry conferences and networking events to stay current on best practices within human resources management field.
- Collaborated with human resources to recruit, hire, and retain top talent within the Clinical Services division; maintained low employee turnover rates through proactive engagement initiatives.
- Increased awareness of available community resources among patients under case management services through regular education sessions and one-on-one consultations.
- Maintained accurate records of work orders, maintenance logs, inventory levels, and budget expenditures for efficient resource management.
- Ensured compliance with legal requirements pertaining to financial management, human resources management, facilities maintenance or any other relevant operations.
- Assisted human resource departments in drafting employee handbooks compliant with labor laws and regulations.
- Oversaw budget management for all creative projects, ensuring optimal allocation of resources.
- Optimized resource allocation by analyzing data trends and making informed decisions on staffing levels and inventory management.
- Implemented an updated HRIS system, streamlining data management and improving overall efficiency in human resources operations.
- Developed comprehensive reports for management, enabling informed decision-making regarding human resources strategies.
- Forecasted future sales trends accurately by analyzing historical data and current market conditions, allowing informed decision-making regarding inventory management and resource allocation.
- Supported human resources initiatives by collaborating closely with HR personnel on various tasks related to workforce management.
- Supported management in meeting project deadlines through effective coordination of resources and time-sensitive tasks.
- Optimized resource usage at the center by coordinating supply inventory management efficiently.
- Maintained up-to-date knowledge of industry trends and best practices related to human resources information systems management.
Office Administrator
Zero One Three Investments
Pretoria
07.2021 - 12.2021
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Tracked office supplies and restocked low items to keep team members on-task and productive.
- Maximized office space utilization by maintaining a clean, organized work environment that encouraged productivity and efficiency.
- Reconciled account files and produced monthly reports.
- Increased customer satisfaction through professional handling of inquiries and prompt resolution of issues.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Led organization of annual corporate events, coordinating logistics to ensure seamless execution.
- Developed comprehensive database for tracking employee training and certifications, contributing to compliance with industry standards.
- Managed payroll processing for staff, ensuring accuracy and timely disbursement of salaries.
- Implemented digital document management system, reducing paper waste and promoting environmental sustainability.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Managed senior-level personnel working in marketing and sales capacities.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Developed detailed plans based on broad guidance and direction.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
Education
National senior certificate -
Bantori College
Johannesburg11.2011
Fundamental for Project Management Certificate -
Damelin College
Centurion2016
Higher Certificate in Archives and Records Management -
Unisa
South Africa01.2022
Skills
- Computer literacy
- Good Communication skills
- Planning and organizing skills
- Telephone etiquette
Workload distribution
Meeting coordination
- File management
- Document preparation
- Training coordination
- Volunteer management
- Administrative expertise
- Web content updating
- Minute taking
Personal Information
- License: Code 08
- Date of Birth: 1995-06-03
- Nationality: South African
- Driving License: Code 08
Educational Background
Bantori college, National senior certificate, 2011-01-01, Damelin College, Fundamental for Project Management Certificate, 2016-01-01, Unisa, Higher Certificate in Archives and Records Management, 2022-01-01
Knowledge And Skills
- Computer literacy
- Good Communication skills
- Planning and organizing skills
- Telephone etiquette
- Knowledge of public service Act
- Knowledge of persal system
- Understanding of batho pele principles
- Knowledge of SAP system
- Ability to work with other people
- Ability to work under pressure
- Ability to adhere to confidentiality requirements
Full Names
Basetsana Dolly Manzini
Home Languages
- Xitsonga
- IsiZulu
- English
- Setswana
References
- MS. SONTO KOBANE, DEPARTMENT OF HEALTH (STEVE BIKO ACADEMIC HOSPITAL), SUPERVISOR - HUMAN RESOURCE, (012) 354 2058, 0725097048
- Ms. ANNAH SHIVHAMBO, DEPARTMENT OF HEALTH (STEVE BIKO ACADEMIC HOSPITAL), SUPERVISOR - PAEDIATRICS, (012) 354 5303, 0827834272
Timeline
Departmental Secretary
Department of Health (Steve Biko Academic Hospital)
03.2024 - 03.2025
Human Resource Management
Department of Health (Steve Biko Academic Hospital)
03.2023 - 03.2024
Office Administrator
Zero One Three Investments
07.2021 - 12.2021
National senior certificate -
Bantori College
Fundamental for Project Management Certificate -
Damelin College
Higher Certificate in Archives and Records Management -
Unisa
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