Hi, I’m
Lethukuthula Mdluli
Administrator
Centurion
Summary
Administrative professional with a proven track record in optimizing office workflows and managing diverse administrative tasks. Skilled in supporting senior management through effective scheduling and coordination, ensuring seamless operations and goal achievement. Demonstrates strong focus on team collaboration and adaptability to evolving organizational needs, consistently contributing to enhanced productivity and efficiency. Committed to fostering a positive work environment that supports strategic objectives and drives success.
Overview
7
years of professional experience
4
years of post-secondary education
4
Languages
Work History
ADvTECH GroupPretoria
Administrative Assistant - Fixed Term Contract
05.2025 - 01.2026
Job overview
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Promoted a positive campus culture by serving as an accessible and approachable resource for students navigating their educational journey.
- Advised students individually and in groups on academic programs for individual interests.
- Managed over 100 calls daily
- Assisted students in exploring and selecting career paths.
- Collaborated with parents, school faculty and social workers to address problems and grow student success.
Mobile Telecommunications Network - MTNJohannesburg
Administrative Assistant in Sales
12.2022 - 04.2025
Job overview
- Oversaw store operations in the absence of primary management staff.
- Processed daily financial summaries for bank deposits.
- Managed inventory distribution for client sales.
- Pitch and signed on new consumers and SME clients to join the MTN service provider
- Prepared quotes with accurate and competitive pricing to drive conversion.
- Maintained accurate records of all sales transactions, ensuring compliance with company policies.
- Cold called customers to build lead database.
- Resolved customer issues and complaints with quick-thinking problem-solving.
- Built exceptional customer satisfaction by delivering friendly service.
- Increased sales by 25%
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
SamsungSandton
Product Specialist
02.2022 - 11.2022
Job overview
- Facilitated understanding of Samsung products to enhance retailer-consumer engagement.
- Trained new staff on product details and sales techniques, improving team performance.
- Trained over 50 consultants on products
- Conducted product demonstrations, highlighting features and benefits to drive sales.
- Developed and maintained comprehensive product knowledge to provide expert advice to customers.
- Monitored competitive products, ensuring our offerings remained attractive and innovative.
- Addressed customer complaints regarding products, offering solutions that fostered loyalty.
- Maximized customer engagement and satisfaction by delivering excellent customer service.
- Entered data into system and updated customer contacts with information to keep records current.
- Communicated with customers via phone and email to confirm deliveries and respond to inquiries.
IStore South AfricaCenturion
Sales and Marketing Consultant
10.2021 - 01.2022
Job overview
- Was still considered and rehired again as suitable candidate for the post even after being away from the company for a short duration
- Increased sales shortly after rejoining - increased by 20% chasing higher targets
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Supported sales representatives with timely generation of accurate quotes, proposals, and contracts to close deals faster.
- Provided exceptional administrative support for high-performing sales teams, enabling them to focus on selling and meeting revenue goals.
- Facilitated smooth transactions by efficiently handling paperwork, processing payments, and addressing any concerns or questions from the client promptly.
Outsurance Shared ServicesCenturion
Retentions Agent - Hybrid
04.2021 - 09.2021
Job overview
- Dealing with client queries and complaints on all levels in a competent, efficient and professional way, in accordance with the quality standards that are in place and in accordance with the values of Hastings Direct
- Answering Inbound calls and loading customer requests
- Convincing UK customers to renew their car policies with Hastings Direct
- Performing customer service roles for customer over phone - such as making changes to their policies
- Utilized CRM systems proficiently to track customer interactions, ensuring accurate records for future reference and followups.
- Documented customer interactions and transactions, maintaining accurate records of all dealings.
- Implemented loyalty programme that significantly increased customer retention rates.
- Promoted customer retention through high-quality service and follow through.
- Managed over 100 calls daily
- Provided valuable input during team meetings aimed at refining call center protocols based on evolving market trends or consumer preferences.
- Exceeded monthly sales targets through effective prospecting, lead generation, and closing techniques.
iStore South AfricaPretoria
Sales Consultant, Apple Expert, Marketing Champion, Accessory Champion and Cellular Consultant
02.2019 - 03.2021
Job overview
- Know every product and be able to sell it to customers in store and online
- Generate cellular contracts/applications for customers under MTN, VODACOM and TELKOM
- In charge of merchandising the store in accordance to the APPLE planogram
- In charge of ensuring that prices of products are accurate and updated
- Resolving product enquiries
- Resolving cellular enquiries - face to face, via email, telephonically
- Placing orders for uniforms and name tags for staff
- Placing orders for security equipment for devices placed on display
- Shared comprehensive brand and product knowledge to maximise sales.
- Exceeded sales quotas and obtained high-profit margins by using unique strategies to sell products.
Education
INTECJohannesburg, Gauteng
Higher National Diploma from Marketing Management
06-2028
University Overview
- This programme provides you with the knowledge to identify a career path within the marketing industry and the application of marketing methods. In addition you will also be exposed to management, finances and marketing management.
- Not yet completed
University of South Africa (Unisa)Pretoria, South Africa
BA from Communication Science
01-2021
University Overview
- Completed
- Obtained 7 distinctions out of 30 modules
Princess High SchoolJohannesburg, South Africa
Matric from Grade 12
12-2016
Skills
- Microsoft Word - Typing
Hobbies and Interests
- Literature (reading and writing)
- Photography
References
- Karabo Mosate
Mobile Telecommunication Network MTN
Team Manager
karabo.mosate@mtn.com
083 212 6465
- Siphamandla
Outsurance Shared Services,
Team Leader
071 570 8294
- Lebogang Tsotola,
iStore Centurion,
Line Manager
079 610 3762
Personal Information
- Gender: Female
- Nationality: South African
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments
- Managed sales area.
Timeline
Administrative Assistant - Fixed Term Contract
ADvTECH Group
05.2025 - 01.2026
Administrative Assistant in Sales
Mobile Telecommunications Network - MTN
12.2022 - 04.2025
Product Specialist
Samsung
02.2022 - 11.2022
Sales and Marketing Consultant
IStore South Africa
10.2021 - 01.2022
Retentions Agent - Hybrid
Outsurance Shared Services
04.2021 - 09.2021
Sales Consultant, Apple Expert, Marketing Champion, Accessory Champion and Cellular Consultant
iStore South Africa
02.2019 - 03.2021
INTEC
Higher National Diploma from Marketing Management
2027
University of South Africa (Unisa)
BA from Communication Science
01.2021
Princess High School
Matric from Grade 12
01.2016