Bongani Prince Siweya
Customer Service Agent
Soweto
Summary
Polite and professional Call Center Representative successful in applying strong communication and problem resolution skills to each customer issue. Solid history of surpassing productivity and quality targets in high-volume settings. Skillful in building long-lasting, loyal customer relationships.
Overview
6
6
years of professional experience
1
1
year of post-secondary education
Work History
Call Centre Agent
Merchants (Instarcart)
Johannesburg
01.2023 - 08.2023
- Interaction with over 50 customers per day via email or telephone to provide support and information on assigned product or service
- Uses knowledge of specific product, service, or other assigned area of expertise to answer inquiries or to forward to appropriate staff.
- Resolved problems, improved operations and provided exceptional service.
- Demonstrated high level of initiative and creativity while tackling difficult tasks
Call Centre Agent (Permanent)
Liberty Group Limited
Johannesburg
09.2019 - 10.2021
- Managed complex cases involving high-risk clientele or unique circumstances, successfully mitigating potential challenges through diligent research and collaboration with colleagues.
- Streamlined internal processes for improved efficiency and productivity within the agency.
- Established positive flow of communication with clients and back-office personnel involved in closing transactions.
Call Centre Agent (Learnership & Internship)
Liberty Group Limited
Johannesburg
01.2018 - 08.2019
- Managed complex cases involving high-risk clientele or unique circumstances, successfully mitigating potential challenges through diligent research and collaboration with colleagues.
- Streamlined internal processes for improved efficiency and productivity within the agency.
- Established positive flow of communication with clients and back-office personnel involved in closing transactions.
Education
Daliwonga Secondary School
Soweto,Gauteng 01.2015 - 12.2015
Skills
Analytical Thinking
Critical Thinking
Multitasking Abilities
Dependable and Responsible
Language
English and IsiZulu with ability to communicate inter-culturally
References
- Ayanda Siyobe, 0114084704, Team Leader, Liberty Group Limited
- Ashley Miller, 0115584871, Team Leader, Liberty Group Limited
- Qabukile Nzimande, 0828762778, Team Leader, Merchants (Instarcart)
Timeline
Call Centre Agent
Merchants (Instarcart)
01.2023 - 08.2023
Call Centre Agent (Permanent)
Liberty Group Limited
09.2019 - 10.2021
Call Centre Agent (Learnership & Internship)
Liberty Group Limited
01.2018 - 08.2019
Daliwonga Secondary School
01.2015 - 12.2015