BOIPELO MAFONJO
Midrand
Summary
As a dedicated Banker at Discovery Bank, I am propelled by a steadfast passion for numbers and an unwavering commitment to delivering excellence in every task. My blend of analytical and critical thinking skills, honed through rigorous academic training and practical experiences, positions me as an ideal candidate for the Junior Accountant role at Discovery Insure. I thrive under pressure, ensuring precision and accuracy in all aspects of my work, while also excelling in both independent and collaborative settings within cross-functional teams. Proficient in Xero and Microsoft Office, particularly Excel, I bring a solid foundation of technical skills to the table. Eager to contribute to a dynamic team environment, I am driven by a relentless pursuit of excellence and a dedication to continuous learning. My qualifications align seamlessly with the requirements outlined in thejob description, and I am eager to explore how I can contribute meaningfully to the success of Discovery Insure. Please do not hesitate to reach out using the provided contact details for further discussion.
Overview
1
1
year of professional experience
Work History
Banker
Discovery
03.2024 - Current
- Educated customers on online banking and mobile banking applications.
- Processed applications for new accounts.
- Collaborated with team members to consistently meet or exceed branch sales targets and objectives.
- Monitored account activity and identified suspicious transactions, taking appropriate action to prevent fraud.
- Provided advice on different bank products and financial options.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Handled various accounting transactions.
- Investigated customer inquiries and resolved discrepancies in helpful and timely manner.
- Processed wide variety of retail banking transactions for personal and commercial customers.
- Proactively identified potential fraud or suspicious activity, taking appropriate action to protect client accounts and bank assets.
- Assisted customers with banking needs and inquiries.
- Established rapport with new clients to increase satisfaction and loyalty.
- Delivered exceptional customer service, addressing concerns promptly and professionally to ensure client satisfaction.
- Executed wire transfers, stop payments and account transfers.
- Maintained strict compliance with all banking regulations, ensuring a secure and trustworthy environment for clients.
- Wrote and distributed customer correspondence.
- Opened, closed, and updated accounts for customers.
- Strengthened customer relationships through attentive service and prompt resolution of inquiries.
- Educated customers on features and benefits of banking products and services.
Academic Tutor
University Of Johannesburg
05.2023 - 02.2024
- Facilitated small group and one-on-one tutoring sessions focusing on academic subject areas.
- Reviewed computer science class material with students to support discovery of correct answers to problems.
- Motivated students towards learning and studying to build self-confidence and reduce fear of failure.
- Created tailored lesson plans and study guides to teach and assist students in area of study.
Seasonal Sales Associate
TFG, The Foschini Group
11.2023 - 01.2024
- Assisted in the development and implementation of marketing initiatives to promote store events and special promotions.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Education
Postgraduate Diploma - Management Accounting
University of South Africa
Johannesburg09.2025
Advanced Diploma - Financial Management
University of Johannesburg
Johannesburg05.2022
Diploma in Accountancy - Accounting And Finance
University of Johannesburg
Johannesburg05.2021
Skills
- Team Cooperation
- Planning and orgarnizing
- Adaptable
- Account openings
- Resourcefulness
- Customer service excellence
- Relationship Building
- Professionalism
- Reliable and Responsible
- Pleasant and Personable
- Mathematical Accuracy
- Time management abilities
Accomplishments
Overall academic average of 72%
Timeline
Banker
Discovery
03.2024 - Current
Seasonal Sales Associate
TFG, The Foschini Group
11.2023 - 01.2024
Academic Tutor
University Of Johannesburg
05.2023 - 02.2024
Postgraduate Diploma - Management Accounting
University of South Africa
Advanced Diploma - Financial Management
University of Johannesburg
Diploma in Accountancy - Accounting And Finance
University of Johannesburg
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