JOSENTHA ASIKIMU
IT Service Consultant
Ekhurhuleni,Gauteng
Summary
I'm a hardworking individual who is eager to learn and improve myself in any department/position. Offers variety of skill sets in various IT/Consultant field related duties. A strong ability to work and remain attentive to details with the understanding of maintaining high level of confidentiality.
Overview
4
4
years of professional experience
Work History
DDID Registration Service Consultant
Discovery
01.2021 - 09.2021
- Assisting clients with DDID Registration
- Assisting clients with contact details updates.
Psych Specialist
Discovery
12.2021 - 02.2022
- Reviewing PMB Psych application forms and appeals from members & providers and making appropriate funding decisions by applying PMB protocols.
- Working towards daily outputs of production and quality to ensure member satisfaction.
- Apply government stipulations in terms of PMB’s and treatment algorithms.
- Communication to external and internal parties surrounding PMB decision outcomes.
- General administration.
- Adhoc duties within the PMB team may be required
- Continuously updating your own knowledge relating to DH and In-House products.
Technical Service Consultant
Discovery
01.2021 - 03.2021
- Handled clients complaints with empathy and composure
- Updating clients contact details
- Assisting clients with navigation through Discovery portal
- Give clients technical issues feedback.
Technical Service Consultant
Discovery
04.2022 - Current
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Assist with updating member contact details.
- Assist with navigating through digital platform.
Education
Certificate of completion in Technical Support -
Torque IT
01.2020
Certificate of completion in System Support - undefined
T-Systems Academy
01.2019
End User Computing - undefined
Batho-pele Community Development Centre
01.2018
Java SE 8 - undefined
WITS Tshimologong
01.2018
Matric - undefined
Thusa-setjhaba secondary school
01.2016
Skills
- Communication
- Teamwork
- Customer Service
- Public Speaking
- Computer Literacy
- Troubleshooting
- Software
- Hardware
Additional Information
I know how to use Paradigm, I know how to use Microsoft Office Excel
Languages
English
Sesotho
Zulu
References
- Jason Roskin: Team Leader (0834567122)
- Nomzamo Khumalo: Team Leader (0609822311)
Timeline
Technical Service Consultant
Discovery
04.2022 - Current
Psych Specialist
Discovery
12.2021 - 02.2022
DDID Registration Service Consultant
Discovery
01.2021 - 09.2021
Technical Service Consultant
Discovery
01.2021 - 03.2021
Certificate of completion in Technical Support -
Torque IT
Certificate of completion in System Support - undefined
T-Systems Academy
End User Computing - undefined
Batho-pele Community Development Centre
Java SE 8 - undefined
WITS Tshimologong
Matric - undefined
Thusa-setjhaba secondary school
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