Hi, I’m
Bianca Davies
Patient Administrator Supervisor
Witbank,MP
Summary
I am a self-driven, well-motivated team playing individual that can work under pressure and can handle any circumstance or opportunity that is handed to me. Efficient and compassionate front-desk professional with a proven ability to manage a busy hospital reception smoothly. Skilled in welcoming patients, handling high-volume calls, scheduling appointments, and maintaining accurate medical records. Adept at coordinating with medical staff to ensure seamless patient flow, reducing wait times, and enhancing overall patient experience. Known for a calm, empathetic approach under pressure, strong organizational skills, and a commitment to confidentiality and professionalism in all interactions.
Overview
16
years of professional experience
7
Certifications
Work History
Advanced De La Vie Day Hospital Witbank
Patient Administrator (Supervisor Since 1 September 2022)
02.2017 - Current
Job overview
- Managed high-volume calls with professionalism, directed inquiries to the right departments, and supported administrative task in a fast-paced environment.
- Coordinated Hospital admissions by liaising with medical aid providers to obtain preauthorisation, verify patient benefits, ensure compliance with scheme protocols. Managed documentation, resolved queries, and facilitated smooth communication between patients, healthcare providers, and medical aid representatives to prevent delays and minimise copayments. Maintained accurate records and upheld confidentiality in line with medical aid and legal standards.
- Efficiently manage the admission process for patients by welcoming them, verifying personal and medical information, completing required documentation, and ensuring compliance with hospital policies. Coordinate with medical, nursing, and administrative teams to facilitate smooth patient flow, maintain accurate records, and provide compassionate support to patients and their families.
- Accurate Date Capturing, inputting data from various sources into databases and systems, ensuring accuracy and efficacy. Checking for errors and inconsistencies in the entered data and making necessary corrections
- Monitored and balanced cash flow, preparing weekly financial summaries for management review.
- Efficiently manage patient accounts from admission to final payment, ensuring accurate billing, coding and reconciliation in compliance with healthcare regulations. Resolve account discrepancies while maintaining confidentiality. Collaborate with clinical teams to ensure timely invoicing, payment posting, and account follow-up, delivering exceptional service to patients and payers.
- Case Management -Experienced in coordinating and managing patient care in collaboration with medical aid providers. Skilled in assessing patient records and ensuring cost-effective treatment in line with the medical aid policies. Proficient in Processing authorisations, facilitating claims, and liaising between healthcare provider, patients, and funders to ensure optimal outcome and compliance with scheme rules. Strong knowledge of ICD10 Coding, benefit structures, preauthorisation procedure.
- Consistently adhere to and implement all organisational policies and procedures to ensure compliance and operational efficiency.
- Proactively monitors and interprets annual medical aid benefit and premium updates to ensure accurate, compliant, and client-focused advice. Maintains up-to-date knowledge of industry regulations, scheme amendments, and market trends to optimise plan recommendations and support informed decision-making.
- Finance professional with expertise in managing credit risk, overseeing debtors accounts, and ensuring timely payment collection.
- Archiving of patient records/Documentation, accurately filed, securely stored, and archiving as per facility requirements, protected confidentiality through strict access controls. Maintained indexes for quick record retrieval.
- Prepared accurate treatment cost estimates. Accurately recorded receipts, ensuring data integrity and compliance.
- Oversaw sourcing, purchasing, and restocking of front desk stationery, balancing quality, budget, and operational needs.
- Supervisor Responsibilities:
- Update Facility manager daily of any administration, patient or doctor related eventuality.
- Monthly Meeting with Facility Manager to discuss debtors, medical aid changes, theatre list bookings etc.
- Managing financial risks Co-payments and prosthesis limits before admission
- Managing private patient accounts
- Ongoing feedback to credit controllers re medical aid, and private account enquiries
- Assist and inform Co-workers of changes or updates regarding funder communication
- Overseeing of all administrative tasks regarding patient accounts
- Taking ownership of financial implications or errors made.
- Reason for Leaving: Not applicable
- Ref: Sr Joan Glanzmann – 013 590 0660 (Facility Manager)
Dr PH Heystek Anaesthetist/Intensive Care Specialist
Creditors and Debtors Clerk
11.2015 - 02.2017
Job overview
- Efficiently manage patient, ensuring accurate billing, coding and reconciliation in compliance with healthcare regulations. Resolve account discrepancies while maintaining confidentiality Collaborate with clinical teams to ensure timely invoicing, payment posting, and account follow-up, delivering exceptional service to patients and payers.
- Finance professional with expertise in managing credit risk, overseeing debtors accounts, and ensuring timely payment collection.
- Accurate Date Capturing, inputting data from various sources into databases and systems, ensuring accuracy and efficacy. Checking for errors and inconsistencies in the entered data and making necessary corrections.
- Archiving of patient records/Documentation, accurately filed, securely stored, and archiving as per facility requirements, protected confidentiality through strict access controls. Maintained indexes for quick record retrieval.
- Managed high-volume calls with professionalism, directed inquiries to the right departments, and supported administrative task in a fast-paced environment.
- Prepared accurate treatment cost estimates. Accurately recorded receipts, ensuring data integrity and compliance.
- Reason for Leaving: Practice Relocated to Polokwane
- Ref: Amanda Heystek – 087 170 0646 (Manager)
Life Midmed Hospital Middelburg
Pre Admission Clerk
11.2014 - 10.2015
Job overview
- Efficiently manage the admission process for patients by welcoming them, verifying personal and medical information, completing required documentation, and ensuring compliance with hospital policies.
- Coordinate with medical, nursing, and administrative teams to facilitate smooth patient flow, maintain accurate records, and provide compassionate support to patients and their families.
- Coordinated Hospital admissions by liaising with medical aid providers to obtain preauthorisation, verify patient benefits, ensure compliance with scheme protocols. Managed documentation, resolved queries, and facilitated smooth communication between patients, healthcare providers, and medical aid representatives to prevent delays and minimise copayments. Maintained accurate records and upheld confidentiality in line with medical aid and legal standards.
- Accurately captured daily receipts and reconciled cash transactions in line with company policies and audit requirements
- Managed high-volume calls with professionalism, directed inquiries to the right departments, and supported administrative task in a fast-paced environment.
- Accurate Date Capturing, inputting data from various sources into databases and systems, ensuring accuracy and efficacy. Checking for errors and inconsistencies in the entered data and making necessary corrections.
- Managed and coordinated all theatre bookings, ensuring optimal scheduling, resource allocation, and adherence to policies.
- Reason for Leaving: Increased Salary
- Ref: Marelie Clingen – 013 283 8700 (Supervisor)
Life Midmed Hospital Middelburg
Admission Clerk
02.2010 - 11.2014
Job overview
- Efficiently manage the admission process for patients by welcoming them, verifying personal and medical information, completing required documentation, and ensuring compliance with hospital policies.
- Coordinate with medical, nursing, and administrative teams to facilitate smooth patient flow, maintain accurate records, and provide compassionate support to patients and their families.
- Accurate Date Capturing, inputting data from various sources into databases and systems, ensuring accuracy and efficacy. Checking for errors and inconsistencies in the entered data and making necessary corrections.
- Coordinated Hospital admissions by liaising with medical aid providers to obtain preauthorisation, verify patient benefits, ensure compliance with scheme protocols. Managed documentation, resolved queries, and facilitated smooth communication between patients, healthcare providers, and medical aid representatives to prevent delays and minimise copayments. Maintained accurate records and upheld confidentiality in line with medical aid and legal standards.
- Managed high-volume calls with professionalism, directed inquiries to the right departments, and supported administrative task in a fast-paced environment.
- Prepared accurate treatment cost estimates. Accurately recorded receipts, ensuring data integrity and compliance.
- After office hours billing of casualty unit patients
- Reason for Leaving: Better Working Hours
- Ref: Marelie Clingen – 013 283 8700 (Supervisor)
Education
Kanonkop High SchoolMiddelburg
Matric
01-2009
Skills
Impilo and IMEDS Program
Mastermed Program
Vericlaim Program
Ultrasound Booking System
Med-E-Mass Program
Certification
Computer Practice N3
Personal Details
- Title: Miss
- Known As: Bianca
- Date of Birth: 12 April 1991
- Area of Residence: Witbank, Mpumalanga
- Nationality: South African
- Race: White
- Gender: Female
- Driver’s License: Code B
- Own Transport: Yes
- Marital Status: Not Married
- Dependants: None
- Availability: 1 Month Notice
Languages
Afrikaans
English
Timeline
Patient Administrator (Supervisor Since 1 September 2022)
Advanced De La Vie Day Hospital Witbank
02.2017 - Current
Creditors and Debtors Clerk
Dr PH Heystek Anaesthetist/Intensive Care Specialist
11.2015 - 02.2017
Pre Admission Clerk
Life Midmed Hospital Middelburg
11.2014 - 10.2015
Admission Clerk
Life Midmed Hospital Middelburg
02.2010 - 11.2014
Kanonkop High School
Matric