Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Bhambatha Jacob Mahlangu

Johannesburg. Klipspruit Pimville

Summary

ABOUT MYSELF & FUTURE

Personal Objectives

 To be recognized as the best in my field

 To further myself through studies and experience

 To maximize all opportunities

 To lead by example and skill sharing

 To add merit in every aspect of my life

 To become an asset to your company and to assist in growth

How would I describe myself…..?

I consider myself to be mature, hard-working, loyal and meticulous and thrive on challenges. I am a practical hand-on

person that leads by inspiring and influencing people. I believe in having a vision and I am inspired by people who are

dynamic, energetic, positive, innovative and enthusiastic and operate with purpose. I believe in balanced lifestyle with

a good combination of work, sports and social activities. I can say that when I tackle any task presented to me, not

only work-related, I do it to the best of my abilities and to completion.

I am a perfectionist in everything I do and never settle for less than the best, I’m passionate about quality, pay attention

to detail, ownership and professionalism which have always been my most admired qualities.

I am dedicated to achieving any goals, which I set for myself, whether they are of an academic or personal nature.

Similarly, being an ambitious person, I intend to accomplish my career goals, which would pave the way towards a

successful and highly rewarding career and future.

Strengths: I have a good communication skill, eager to learn, easy to adapt to any working conditions and work well

under pressure

Social/Objection: Due to the fact that I am an

Overview

1
1
Certification
17
17
years of professional experience

Work History

Centralized Data Capturer

SYSPRO SYSTEM
03.2018 - Current
  • Responsibilities and Duties Input all sensitive data and accounting information into databases and
  • Electronic files
  • Crosscheck and verify data keyed into the databases for accuracy
  • Maintain and update workflow record regarding work completed and work pending
  • Daily processing of all IDN documents for Vitafoam, Restonic and
  • SAP
  • Print all Inventory Movement reports relating to capturing
  • Monthly capturing of stock take
  • Adhoc duties as required by Cost Accountant
  • Organize workflow to meet customer timeframes
  • Keep record of customer interactions and transactions (on internal
  • Systems)
  • Record details of queries, comments, and complaints
  • Record details of actions taken
  • Prepare and distribute customer activity reports
  • Maintain customer databases

Learner Support Agent (Peer educator)

Johannesburg
06.2017 - 03.2018
  • Providing basic Information in Secondary Schools around Soweto about healthy living to peers in a youth friendly way, either through informal one-on-one discussions or formal education sessions and Identify peers with problems that impact their behavior and educational performance and support them
  • Protecting and supporting the physical and psychological safety of individuals with exceptionalities
  • To ensure that a school is a safe protective environment for both learners and educators

Vault Administrator

Dsv Mounties Card
11.2010 - 08.2015
  • Department Card Control vault, Storage vault and Standard Bank Vault
  • Responsibilities and Duties Provide administration support of the vault unit
  • Execute daily office record keeping
  • Management and control, Consolidating Absa bank,
  • Nedbank, Standard bank and Fnb bank credit Cards and debit cards, dispatching client's credit Cards, updating and modifying the contracts of Nedbank clients and office admin
  • Monitoring and managing vault work flow
  • Keeping accurate daily statistics relating to all card movements
  • Management and record keeping of all card process
  • All aspects of running operations of cards
  • Problem solving and system analysis.

Centre Agent/ Customer Service

112 MTN Emergency Services
01.2010 - 11.2010
  • Inbound and outbound, Attending to all emergency incoming calls, where people in need of police, ambulances, and fire fighters, and transferring all the calls to relevant departments
  • Knowledge of customer service principles and practices
  • Knowledge of call Centre telephony and technology

Education

B.com - Information Management Systems

Grade 12 [Matric - undefined

Bona High School
2006

Skills

  • Dependants Two
  • Language Proficiency English, Sotho, Zulu and Xhosa
  • OTHER QUALIFICATION
  • Institution Success SA College
  • Qualification Call Centre Certificate
  • Modules done inbound call centre Training:
  • Customer Service, Call management,
  • Interview skills communications skills
  • Outbound Call Centre Training:
  • Sales, Objecting, Listening Skills, Business Letter, Presentation Skills
  • Data Entry
  • Centralized Inventory Control
  • Data Connectivity
  • Data Consistency
  • Record Data

Certification

Institution Name Academy of Learning Computer and Business College Qualification Computer Clerk Certificate Modules Done Computer Basics (Introduction to PC) Keyboard Touch Typing Operating Systems (windows) Word Processing (Ms Word) Spreadsheets (Ms excel) Ms Outlook PowerPoint Office Procedures Status Complete 3

Languages

English
Advanced (C1)

Timeline

Centralized Data Capturer

SYSPRO SYSTEM
03.2018 - Current

Learner Support Agent (Peer educator)

Johannesburg
06.2017 - 03.2018

Vault Administrator

Dsv Mounties Card
11.2010 - 08.2015

Centre Agent/ Customer Service

112 MTN Emergency Services
01.2010 - 11.2010

Grade 12 [Matric - undefined

Bona High School

B.com - Information Management Systems

Bhambatha Jacob Mahlangu