Summary
Overview
Work History
Education
Skills
References
Timeline
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Berenique Oliver

Retreat

Summary

Driven Administrator with proven expertise in office administration and customer service, honed at Tasty Snacks Frozen Foods (Pty) Ltd. Excelled in streamlining operations, enhancing customer satisfaction, and managing high-volume transactions. Skilled in MS Office and administrative support, achieving significant improvements in efficiency and client communication.

Overview

10
10
years of professional experience

Work History

Administrator

Tasty Snacks Frozen Foods (Pty) Ltd
03.2016 - 10.2021
  • Controlled electronic customer records, encompassing data entry and administrative functions related to billing and Accounts Receivable
  • Operated and maintained various office machinery such as printers, fax machines and photocopies to keep office running smoothly.
  • Administered physical and digital filing systems, keeping records well-organised and easily retrievable.
  • Liaised with customers, addressed enquiries, handled meeting requests and answered billing questions.
  • Managed client communications by answering phones and corresponding through email.
  • Oversaw day-to-day office operations such as managing incoming calls, ordering stationery, completing tender documents within deadline.
  • Placing orders with suppliers.

Shop Assistant/Retail Cashier

Toys R Us
04.2012 - 11.2015
  • Remained calm and composed in tense situations involving angry or upset customers.
  • Completed daily tasks accurately and on-time to support shop needs.
  • Assisted customers in locating items, ensuring a positive shopping experience.
  • Greeted customers entering store and offered assistance with requirements.
  • Handled high-volume credit and cash transactions using POS systems.
  • Addressed customers queries regarding returns and exchanges.

Education

IQ Academy

Learn To Earn
04.2001 -

Steenberg High School

Skills

    Office Administration

    Customer Service

    MS Office

    Administrative Support

References

Fiona Sasman - Director of Tasty Snacks Frozen Foods (Pty) Ltd

082 407 2204


Envor Hector - Manger Toys RUs

084 270 0156

Timeline

Administrator

Tasty Snacks Frozen Foods (Pty) Ltd
03.2016 - 10.2021

Shop Assistant/Retail Cashier

Toys R Us
04.2012 - 11.2015

Learn To Earn
04.2001 -

IQ Academy

Steenberg High School

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Berenique Oliver