Ayabonga Zinto
Townsend Road Acasia Park Goodwood Cape Town
Summary
Customer care and Sales advisor Customer-focused Sales Assistant with 8 years' sales experience. Adept at forming trusting relationships with customers and upselling products or services where appropriate. Customer Service professional with a track record of increasing service quality levels and sales. Experienced at building trust and relationships with customers in order to settle disputes and upsell products or services.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Service Advisor
Clicks Pharmacy Group
07.2013 - 08.2021
- I aspire to join a collaborative working environment with new and experienced co-workers, where I would be able showcase my skills and understanding of the business.
- Customer service excellence: Provide friendly, professional service as a brand ambassador, assisting customers, and resolving their queries and complaints efficiently.
- Operational Oversight: Direct and control operational activities at the point of sale, ensuring fast and efficient transaction processing.
- Staff Management & Motivation: Train, motivate, and direct shop assistants/cashiers to ensure they fulfill their duties effectively.
- Stock and Cash Management: Manage stock, enforce security measures, and oversee cash controls and returns policies to minimize losses.
- Clubcard Promotion: Drive the promotion of the Clicks clubcard to meet participation targets.
- Product Knowledge: Maintain current knowledge of Clicks products, promotions, and upcoming events to assist customers effectively.
- Security & Loss Prevention: Enforce security measures to minimize stock shrinkage and ensure a high standard of store housekeeping and administration.
- Problem-Solving: Resolve customer queries and complaints promptly and efficiently, following company policies.
Perishables
Pick n Pay Retailers
11.2007 - 11.2012
- As a perishable packer at Pick n Pay I am responsible for receiving, stocking, and checking perishable goods to ensure quality, proper storage, and to prevent wastage, damage, and expiry, while maintaining hygiene and safety standards within the cold chain and communicating with customers and colleagues.
- Stocking and Rotation:
- Receive and offload trucks, checking deliveries against Standard Operating Procedures (SOPs).
- Stock shelves and ensure merchandise is displayed correctly. Rotate stock to ensure older items are sold before newer ones.
- Quality and Safety:
- Check the quality of perishable items, ensuring they meet standards before stocking.
- Monitor and maintain the correct temperatures for cold chain products to prevent spoilage.
- Immediately remove any expired, damaged, or rotten items to prevent waste and contamination.
- Adhere to strict hygiene and housekeeping standards in the department.
- Customer Service and Communication:
- Advise and assist customers with product selection, queries, and requests.
- Communicate effectively with customers, colleagues, and management.
- Store Standards:
- Ensure the store environment and displays are clean and well-organized.
- Check for correct pricing and product placement.
- Take action to prevent wastage, shrinkage, and damages to stock.
Education
Senior Certificate Endorsement - Grade 12
Khumbulani High School
12.2004
Skills
Customer services
Multi tasking and communication
Administration
Sales and promotions
Decision making and leadership
Time management
Business knowledge
References
- Koena, Manamela, Store Manager, +27 72 261 1148, Clicks Pharmacy Group
- Ntomboxolo, Dipholo, Real Estate Agent, +27 78 325 5902, Intro Real Estate
- Acwengile, Mapasa, Senior Commercial Underwriter, +27 73 800 6363, Western National Insurance
Certification
Security Officer Grade C
Timeline
Service Advisor
Clicks Pharmacy Group
07.2013 - 08.2021
Perishables
Pick n Pay Retailers
11.2007 - 11.2012
Senior Certificate Endorsement - Grade 12
Khumbulani High School