Talifhani Munzhelele
Human Resource
Louis Trichardt
Summary
analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Hardworking employee enthusiastic about learning the field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.
Overview
1
1
year of professional experience
Work History
Service Advisor
Action Ford
Louis Trichardt
04.2024 - Current
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
- Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Provided exceptional customer service, resolving complaints diplomatically and efficiently.
- Conducted thorough vehicle inspections to identify needed maintenance or repairs, recommending appropriate services to customers.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
Bookings Clerk
Action Ford
Louis Trichardt
09.2023 - 04.2024
- Contributed to revenue growth by upselling additional services and amenities during the booking process.
- Ensured timely communication with clients, confirming reservation details and addressing any concerns or changes.
- Enhanced productivity by multitasking with phone calls, emails, and walk-in inquiries.
- Supported colleagues during peak times by offering assistance where needed, fostering a positive work environment and ensuring efficient workflow.
- Assisted in the development of promotional materials to attract new clients and increase bookings.
Subsidized Housing Program Assistant
Musina Local Municipality
Musina
05.2023 - 07.2023
- Managed waitlists effectively by regularly reviewing applicant status and maintaining accurate records of any changes in eligibility or preference.
- Developed strong relationships with community organizations, increasing access to resources for tenants in need.
- Facilitated move-in processes for new tenants, ensuring all necessary paperwork was completed accurately and efficiently.
- Served as a liaison between tenants and social service agencies, connecting individuals with essential support services as needed.
- Improved tenant satisfaction by promptly addressing inquiries and concerns related to the subsidized housing program.
- Assisted in the development of marketing materials to promote awareness of the subsidized housing program among potential tenants.
Education
Diploma - Human Resources Management
Rosebank College
Polokwane06.2023
Matric - Grade 12
Renaissance Secondary School
Musina12.2019
Skills
Suggested add-on services that would be helpful to customers and improve bottom line
Maintained high customer satisfaction standards to meet or exceed targets
Staff education and training
Committed and professional Service Advisor with proven ability to effectively manage customer inquiries, provide accurate advice and ensure customer satisfaction Excellent communication and problem-solving skills for providing customers with best possible service
Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process
Complaint resolution
Conducted thorough vehicle inspections to identify needed maintenance or repairs, recommending appropriate services to customers
Contributed to team goals by proactively identifying opportunities for process improvements within the service department
Ensured high-quality service delivery by closely monitoring work progress and promptly addressing any issues or concerns
Additional Information
References
References
Action Ford Louis trichardt
Manager- Nadia Bothma.
+27 (71) 689-1581
Musina local municipality
Supervisor- Benedict Tlou.
(082) 613-6351
Timeline
Service Advisor
Action Ford
04.2024 - Current
Bookings Clerk
Action Ford
09.2023 - 04.2024
Subsidized Housing Program Assistant
Musina Local Municipality
05.2023 - 07.2023
Diploma - Human Resources Management
Rosebank College
Matric - Grade 12
Renaissance Secondary School