Summary
Overview
Work History
Education
Skills
Additional Information
References
Timeline
Generic

Talifhani Munzhelele

Human Resource
Louis Trichardt

Summary

analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Hardworking employee enthusiastic about learning the field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.

Overview

1
1
year of professional experience

Work History

Service Advisor

Action Ford
Louis Trichardt
04.2024 - Current
  • Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
  • Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
  • Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
  • Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
  • Provided exceptional customer service, resolving complaints diplomatically and efficiently.
  • Conducted thorough vehicle inspections to identify needed maintenance or repairs, recommending appropriate services to customers.
  • Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.

Bookings Clerk

Action Ford
Louis Trichardt
09.2023 - 04.2024
  • Contributed to revenue growth by upselling additional services and amenities during the booking process.
  • Ensured timely communication with clients, confirming reservation details and addressing any concerns or changes.
  • Enhanced productivity by multitasking with phone calls, emails, and walk-in inquiries.
  • Supported colleagues during peak times by offering assistance where needed, fostering a positive work environment and ensuring efficient workflow.
  • Assisted in the development of promotional materials to attract new clients and increase bookings.

Subsidized Housing Program Assistant

Musina Local Municipality
Musina
05.2023 - 07.2023
  • Managed waitlists effectively by regularly reviewing applicant status and maintaining accurate records of any changes in eligibility or preference.
  • Developed strong relationships with community organizations, increasing access to resources for tenants in need.
  • Facilitated move-in processes for new tenants, ensuring all necessary paperwork was completed accurately and efficiently.
  • Served as a liaison between tenants and social service agencies, connecting individuals with essential support services as needed.
  • Improved tenant satisfaction by promptly addressing inquiries and concerns related to the subsidized housing program.
  • Assisted in the development of marketing materials to promote awareness of the subsidized housing program among potential tenants.

Education

Diploma - Human Resources Management

Rosebank College
Polokwane
06.2023

Matric - Grade 12

Renaissance Secondary School
Musina
12.2019

Skills

Suggested add-on services that would be helpful to customers and improve bottom line

Additional Information

References

References

Action Ford Louis trichardt

Manager- Nadia Bothma.

+27 (71) 689-1581

Musina local municipality

Supervisor- Benedict Tlou.

(082) 613-6351

Timeline

Service Advisor

Action Ford
04.2024 - Current

Bookings Clerk

Action Ford
09.2023 - 04.2024

Subsidized Housing Program Assistant

Musina Local Municipality
05.2023 - 07.2023

Diploma - Human Resources Management

Rosebank College

Matric - Grade 12

Renaissance Secondary School

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Talifhani MunzheleleHuman Resource