Asanda Mathenjwa
Oribi
Summary
Experienced call centre agent and admin clerk with a proven track record in customer service and administrative support. Demonstrated expertise in handling complex queries, ensuring customer satisfaction, and managing office operations efficiently. Skilled in effective communication, problem-solving, active listening, and conflict management. Adept at working independently as well as collaboratively within a team. Career goal includes leveraging strong organisational and analytical skills to contribute to a dynamic work environment.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Call Centre Agent
Brainwave Projects
03.2025 - 09.2025
- Reporting complex problems to supervisors, ensuing customer satisfaction, providing customer with information about service offered, handling call for the company, taking order, resolving customer issues.
Admin Clerk
KNT Branding Solutions (PTY) LTD
04.2024 - 09.2024
- Handling queries and complaints via phone, email and general correspondence
- Managing meeting room availability
- Receiving, sorting, distributing and dispatching daily mail
- Handling transcription, printing, photocopying and faxing
- Recording and maintaining office expenses
Education
Diploma - Human Resource Management
Berea Technical College
02.2026
Grade 12 - English, IsisZulu, Maths Lit, Life Orientation, Geography, History, Tourism
Our Lady Of The Rosary Secondary School
Skills
- Planning
- Organising
- Controlling
- Monitoring
- Effective Communication
- Analysing
- Report writing
- Interpreting
- Presentation
- Conflict management
- Active Listening
- Problem-solving
- Facilitation
- Accountability
- Ability to work independently
- Ability to work with team
Personality Traits
- Dedicated
- Disciplined
- Results oriented
- Influential
- Flexible
- Confident
- Stable
- Ability to manage Change
- Assertive
References
- Mr Z Dube, KNT Branding Solutions (PTY) LTD, Former Supervisor, 062 302 1600, Zakhele@kntbranding.co.za
- Mr S Khanyile, Brainwave, Former Supervisor, 069 549 4039, sanele@bwprojects.co.za
Personal Information
- ID Number: 0506291103089
- Ethnicity: African
- Health Status: Excellent
Certification
- TEFL Certificate
Timeline
Call Centre Agent
Brainwave Projects
03.2025 - 09.2025
Admin Clerk
KNT Branding Solutions (PTY) LTD
04.2024 - 09.2024
Diploma - Human Resource Management
Berea Technical College
Grade 12 - English, IsisZulu, Maths Lit, Life Orientation, Geography, History, Tourism
Our Lady Of The Rosary Secondary School