Antoinette Xolisa Mbasa
Cape Town
Summary
Highly skilled and results-driven professional with a proven track record of delivering excellence in every role. Known for exceeding expectations, driving innovation, and consistently improving processes and outcomes. Seeking to leverage deep expertise, strong problem-solving abilities, and a commitment to quality to make a measurable impact in a dynamic, forward-thinking organization.
Overview
26
26
years of professional experience
Work History
Call Center Agent
P3
Cape Town
03.2023 - 01.2024
- Resolved customer inquiries by utilizing company knowledge base and resources.
- Managed high-volume inbound calls with professionalism and efficiency.
- Provided feedback to improve service quality and enhance customer experience.
- Developed strong relationships with customers through effective communication skills.
- Assisted customers with inquiries, issues and complaints via telephone, email and chat.
Fieldwork
STATS SA - CENSUS 2022
02.2022 - 05.2022
- Fieldwork, visiting door to door.
Debt Collector - Self-Employed (Own Small Business)
Amethyst Credit Management
01.2012 - 12.2020
- Successfully manage all aspects of a small debt collection business.
- Recovered outstanding debts through door-to-door visits, phone calls, SMS, and emails.
- Built strong client relationships through respectful and firm communication.
- Handled voluntary repossessions professionally and in line with regulations.
- Maintained accurate financial records using MS Excel, Pastel, and Tracer Dashboard.
- Prepared and sent client reports, reminders, and formal communications.
- Operated printing, scanning, and emailing tasks for official documentation.
- Demonstrated strong time management, independence, and problem-solving in daily operations.
Filling Clerk
NHBRC
05.2019 - 10.2019
- Filling documents accordingly, etc.
Office Assistant (Temp)
NHBRC - Bellville (National Home Builders Registration Council)
Bellville
02.2018 - 03.2018
- Efficiently assisted with data entry and filing, improving office organization.
- Supported customer service team by handling client queries and document requests.
- Maintained accurate records and helped streamline daily administrative processes.
- Provided timely support to senior staff, contributing to smooth office operations.
- Demonstrated reliability and professionalism in a fast-paced environment.
Porter, undertaker and office Manager
Mzukiseni Financial and Funeral Services
01.2010 - 12.2016
- Client Service, Issuing Death certificate at Home Affairs.
- Removal and de experience - selling burial scheme to new Client.
- Processing claims with
Estate Agent
RE/MAX Protea
01.2007 - 12.2008
- Facilitated property sales, rentals, and client negotiations with professionalism and integrity.
- Built and maintained strong client relationships through excellent communication and service.
- Conducted property viewings, valuations, and market research to support clients' needs.
- Prepared and processed legal documents, sales agreements, and marketing materials.
- Collaborated with attorneys, mortgage brokers, and other stakeholders to ensure smooth transactions.
- Consistently met and exceeded sales targets in a competitive real estate market.
Secretary, Bookkeeping and Office Manager
Ndabambi Attorney
01.2003 - 12.2006
- Client service and all office related.
- Filling, Banking, Typing legal documents, issuing documents at court and service documents to Sheriff's.
National Financial Secretary
Student's Christian Organisation
01.1998 - 12.2002
- Coordinated national-level meetings, communications, and administrative tasks across multiple offices.
- Managed financial records, budgeting, and reporting with transparency and accuracy.
- Organized fundraising events and successfully increased funding for national projects.
- Implemented efficient filing and record-keeping systems to improve office operations.
- Provided basic counselling and support services to members.
- Strengthened internal communication and reporting processes using computer applications.
- Played a key role in planning and executing national programs and outreach activities.
Education
Matric -
College of Cape Town
01.2005
Certificate of Excellence - Office Practice
College of Cape Town
01.2005
Certificate of Excellence - Office Practice
Pastel
01.2005
Certificate - Hospitality Course
Job Start Training Centre
01.2003
Diploma - Basic Bookkeeping
Dateline Management School
01.2000
Diploma - Secretarial Course
TTODDS Computer College
01.1997
Skills
- Communication
- Problem-Solving
- Teamwork and Collaboration
- Adaptability and flexibility
- Time Management
- Work Ethic and Dependability
- Proficient in common software (eg, MS Office, Google Workspace)
- Customers Service Orientation
- Attention to Detail
- Client Service
- Call Center experience
- Computer Literate
- Leadership Skills
- Typing Skills
Personal Information
- Date of Birth: 07/27/76
- Gender: Female
- Nationality: South African
- Marital Status: Divorced
Contact
Antoinette Xolisa Mbasa, 0795976892, mbasaax@gmail.com, 31806 Cebula Street, Khayelitsha, Western Cape, 7784
Driving Licence
Code B with PrPD
REFERENCES
Mr Stefan Janser - NHBRC
Provincial Manager
+27 21 929 5400 / +27 83 275 6930
Mr Rodney Issacs - Rainbow Finance - Rainbow Finance - RCO Collection's Department
Manager
+27 21 929 5400 / +27 83 275 6930
Mr Lucky Ndamane - STATS SA - Census 2022
FOO
+27 21 423 1040
Ms Chumisa Booi - P3
Supervisor
+27 72 724 1424
Timeline
Call Center Agent
P3
03.2023 - 01.2024
Fieldwork
STATS SA - CENSUS 2022
02.2022 - 05.2022
Filling Clerk
NHBRC
05.2019 - 10.2019
Office Assistant (Temp)
NHBRC - Bellville (National Home Builders Registration Council)
02.2018 - 03.2018
Debt Collector - Self-Employed (Own Small Business)
Amethyst Credit Management
01.2012 - 12.2020
Porter, undertaker and office Manager
Mzukiseni Financial and Funeral Services
01.2010 - 12.2016
Estate Agent
RE/MAX Protea
01.2007 - 12.2008
Secretary, Bookkeeping and Office Manager
Ndabambi Attorney
01.2003 - 12.2006
National Financial Secretary
Student's Christian Organisation
01.1998 - 12.2002
Matric -
College of Cape Town
Certificate of Excellence - Office Practice
College of Cape Town
Certificate of Excellence - Office Practice
Pastel
Certificate - Hospitality Course
Job Start Training Centre
Diploma - Basic Bookkeeping
Dateline Management School
Diploma - Secretarial Course
TTODDS Computer College