Andries Dewalt Niemandt
Service Consultant
Somerset West
Summary
Experienced service consultant skilled in ensuring seamless operations and delivering exceptional customer satisfaction. Demonstrates a friendly and approachable demeanor while maintaining a high standard of service quality. Possesses a proven track record of efficiently managing client needs, backed by 5 years of valuable industry experience. Committed to providing top-notch service and exceeding customer expectations through accuracy and efficiency.
Overview
9
9
years of professional experience
2016
2016
years of post-secondary education
4
4
Certifications
1
1
Language
Work History
Service Consultant (80hr)
Nedbank
12.2023 - Current
- In my role as a Service Consultant, I am responsible for addressing concerns related to queue flow and digital devices, assisting clients with online applications and login issues, and helping them purchase value-added services through self-service platforms
- I also build and maintain strong client relationships by keeping them informed of progress, educating them on self-service options and digital features, and facilitating online service completion
- Additionally, I identify sales leads and provide knowledgeable client service that fosters trust and confidence
Management
Shoprite Checkers KZN
03.2016 - 07.2019
- I managed the customer care division dealing with customer complaints and satisfaction and customer relations
- I trained new staff in customer care and responsibilities
- I trained and assisted customer relations officers in personal skills and how to deal with customer satisfaction
- I directly worked with customers on site and service providers in bookings and deliveries for the company
- I was responsible for dealing with service providers providing direct supervision, security clearances and optimal environment for providing acceptable service for the company
Education
Matric - Afrikaans, English, Life Orientation, Maths, Physical Science, Geography, Civil Technology
Kuswag School
Student Pilot Licence - undefined
Durban Aviation Centre
01.2016 - 01.2017
Skills
Client relationship building
Customer relations
Sales expertise
Technical support
Customer service
Attention to detail
Strong work ethic
Listening skills
Computer skills
Handling customer complaints
Tech-Savvy
Client rapport
Key Responsibilities And Leadership
- Student body (Prefect) at Kuswag School, 2015
- One year part of 'ATKV Kuswag Youth Branch Management', 2015
Certification
First Aid Level 1
Additional Information
- Voluntary work at eThekwini Metro Fire Dept. (South) (2013).
- Voluntary work at Kuswag School as Sound and Lighting Technician as well as backstage helper and First Aider.
Drivers Licence
Yes (Code 8)
Addresses
- Current, 384 De Velde Lifestyle Estate, 2 De Beers Avenue, Somerset West, Western Cape, 7130
Personal Information
Date of Birth: 11/02/1996
Timeline
Service Consultant (80hr)
Nedbank
12.2023 - Current
Management
Shoprite Checkers KZN
03.2016 - 07.2019
Student Pilot Licence - undefined
Durban Aviation Centre
01.2016 - 01.2017
Matric - Afrikaans, English, Life Orientation, Maths, Physical Science, Geography, Civil Technology
Kuswag School
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