Dynamic Sales and Service Consultant with a proven track record at Fnb, excelling in client relationship building and strategic networking. Leveraged data analysis to enhance customer satisfaction, achieving consistently high scores. Skilled in negotiation and conflict resolution, driving growth through tailored service offerings and effective communication.
Hi, I’m
Khumo Marumo
Sales And Service Consultant
Kraaifontein
Summary
Overview
1
Certification
4
Setswana ,English Zulu Sesotho
Work History
Fnb
Sales and Service Consultant
Job overview
- Analyzed customer feedback data to identify trends and implement targeted improvements, leading to consistently high satisfaction scores.
- Played an instrumental role in driving organizational growth by securing high-value accounts through strategic networking efforts.
- Managed a portfolio of clients, ensuring timely delivery of services and prompt resolution of any issues that arose.
- Provided information about service procedures and expected timelines.
- Successfully collaborated with cross-functional teams in order to develop innovative service offerings tailored to the unique needs of each client.
- Discussed options with clients and determined appropriate plans.
Education
Conerstone Solutions Klerksdorp
High School Diploma from Banking And Finance
04.2013
University Overview
Skills
Client relationship building
Customer relations
Sales expertise
Public speaking
Negotiation tactics
Complaint resolution
Partnership building
Issue resolution
Staff education and training
Account management
Networking
Customer service
Listening skills
Strong work ethic
Handling customer complaints
Data entry
Documentation and reporting
Customer relationship management
Multitasking and organization
Service recommendations
Conflict resolution
Service order flow
Service scheduling
Customer retention
Client rapport
Price quoting
Repairs scheduling
Cost estimation
Customer consulting
Point-of-sale system
Time management abilities
Direct sales
Effective communication
Understanding customer needs
Reliability
Data evaluation
Active listening
Needs assessment
Accomplishments
Accomplishments
I have a NQF level 4
I have RE5
I worked at a bank for 14 years
Certification
Re 5
Timeline
Re 5
08-2016
Sales and Service Consultant
Fnb
Conerstone Solutions
High School Diploma from Banking And Finance