Anastacia Nondumiso Gala

Volunteer :

• Management of diary
• Office filing
• Screening of calls
• Responding to received faxed documents and email

• Teaching Biology Std 8 and Xhosa STD 9 respectively

• Check in and check out guests
• Handle guest enquiries and complaints
• Answer telephone
• Process payments
• Prepare city ledgers for the finance department

• Helping consumers who are over indebted and cannot manage their finances.
• Bringing in new business for the company by informing consumers of the services rendered , the benefits for them , what the procedure entails and what is expected of them.
• Assessing customers financial situations and calculating an instalment that ensures that their debt is paid within the required period (60months).
• Making sure customers assets are protected and that they can still maintain a living while still under debt review.
• Creating a client file and ensuring that all relevant documents and information pertaining to the client are saved correctly.

• Teaching Natural Science, Economic and Management Sciences for Grade 7 - Grade 9

• Assisting Policy Holders with information on their policies.
• Assisting customers understand the benefits and products they have with Momentum.
• Assisting customers with values accumulated on their financial transactions that they were loaded correctly and providing the status of their policies.
• Processing Loans and issue payment of maturity values on matured policies.
• Assessing their requests to surrender, swap fund portfolios, annuities and responses done by email, fax and post.

• Collaborated with team members to enhance overall performance, sharing best practices and constructive feedback.
• Proactively identified potential system or process inefficiencies; proposed feasible improvements for management consideration.
• Managed challenging customer situations calmly, employing empathetic listening techniques for satisfactory outcomes.
• Utilized effective communication skills to clarify customer concerns, resulting in better issue understanding and faster resolution times.