I consider myself a positive and organized person. I am very sociable and enjoy communicating, working with different groups of people regardless of age or gender. I am multi-skilled, versatile and well in a pressurized situation. I am an eager individual who responds to challenges. My motto in life is "Never leave any task until tomorrow when it can be done today."
Overview
11
11
years of professional experience
2
2
Languages
Work History
Talent Management Specialist
Teleperformance
02.2023 - Current
Implemented candidate tracking systems that streamlined talent acquisition efforts and saved resources in the long run.
Championed diversity and inclusion initiatives within the organization, resulting in a more inclusive and harmonious work environment that fosters collaboration and innovation.
Developed strong relationships with industry professionals, ensuring a robust network for potential candidates.
Maintained legal compliance throughout all aspects of talent management processes through rigorous adherence to local, state, and federal employment laws and regulations.
Collaborated with hiring managers to accurately define position requirements, resulting in better-qualified candidate pools.
Recruitment HR Business Partner
Teleperformance
02.2020 - 02.2023
Managed full cycle of recruiting, hiring, and onboarding new employees.
Enhanced employee engagement by implementing innovative HR programs and initiatives.
Evaluated employee performance fairly, providing constructive feedback for professional growth.
Identified HR training needs and conducted training for employees and leadership while recommending approaches to effect continual improvements in business objectives, productivity, and within company to reach business goals.
Operations Manager
Capita SA British Gas
02.2018 - 01.2020
Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
Led hiring, onboarding and training of new hires to fulfill business requirements.
Developed and implemented strategies to maximize customer satisfaction.
Increased profit by streamlining operations.
Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
TEAM LEADER
Capita SA Maitland M&S, British Airways and British Gas
01.2015 - 01.2018
My role in the business is to lead, monitor, and supervise a group of employees to achieve goals that contribute to the growth of the organization. I motivate and inspire my team by creating an environment that promotes positive communication, encourages bonding among team members, and demonstrates flexibility.
Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
Established open and professional relationships with team members to achieve quick resolutions for various issues.
Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.