Zweli Matshate

• Serve as the trusted interface between Ex Co and the broader organisation, managing sensitive communications and ensuring alignment of priorities.
• Coordinate cross-functional inputs for strategic meetings, reviews, and executive deliverables.
• Manage the complex calendars of Ex Co members, aligning schedules with strategic priorities.
• Organize Ex Co meetings, leadership off sites, and client briefings, logistics, and follow-ups.
• Events and conferencing, venue identifications and site visits.
• Act as a liaison between Ex Co and internal teams, clients, regulators, investors and governance stakeholders.
• Partner with Finance, HR, IT, Risk, and Admin functions to resolve operational challenges on behalf of Ex Co.
• Reconcile travel bookings and payment accounts post travel.
• Acquiring of Forex.
• Provide travelers Ex Co and Board members) with the directions

and destinations.

• Processed payments and beneficiaries efficiently in compliance with financial requirements.
• Managed accounts payable and receivable invoices accurately to maintain records.
• Executed follow-ups on outstanding payments to ensure timely collections.
• Handled credit notes and processed them in accordance with protocols.
• Pulled daily ROE from online banking for reconciliation purposes.
• Applied SAP knowledge to streamline invoicing and payment processes.
• Conducted monthly net payment processing and reconciliations effectively.
• Processed journals to maintain accurate financial documentation.

• Executed daily TINS reports (HMPR) on Galileo to ensure accuracy.
• Assisted with Billing Settlement Plan (BSP) processes and reconciliation.
• Captured data efficiently to maintain records and streamline operations.
• Utilized Sabre and Galileo systems for booking management tasks.
• Issued hotel and car vouchers through Quick Trav to support client needs.
• Analysed Agent Debit Memos (ADM's) for discrepancies and resolution.
• Calculated and submitted refunds accurately in compliance with policies.
• Maintained current knowledge of CW and airline refund processes.

• Achieved accuracy by recalculating taxes and VAT charges.
• Modified fares to meet airline regulatory requirements.
• Leveraged AMADEUS, SABRE, GALILEO, and Airline Tariff Publishing Company for fare rules.
• Drafted Agent Debit Memos for under-collections ensuring accountability.
• Sorted and finalized ADM before sending them to airlines.
• Performed audits on refund notices and applications for adherence to compliance standards.
• Processed refunds via batching methods associated with agent numbers.
• Systematized documents numerically for optimal retrieval efficiency.