Bonginkosi Sangweni
Client Support Banker
Summary
Successful at excelling in fast-paced, competitive banking environments. Good sales and customer service abilities paired with in-depth knowledge of bank products and services . Proficient in updating accounts, processing transactions and coordinating records. Supportive Marketing professional talented in helping devise innovative solutions to unexpected challenges.
Overview
9
9
years of professional experience
18
18
years of post-secondary education
2
2
Languages
Work History
Travel Advisor (Travel By Investec
Investec Private Bank
05.2022 - Current
- Contacted preferred suppliers for air, hotel and ground transportation to receive incentives, upgrades and other amenities for clients.
- Booked transportation using booking engines, made hotel reservations and collected payments to optimize trip planning.
- Maintained favorable working relationships with co-workers to foster and promote cooperative working environment.
- Researched cruises, airfare options and siteseeing options to best meet client expectations.
- Resolved travel problems, processed complaints and issued refunds to maintain customer satisfaction.
- Arranged travel accommodations for groups, couples, executives, and special needs clients.
Client Support Banker
Investec Bank
05.2022 - Current
- Assisting clients and internal partners in proactively resolving queries relating to our products
- Engaging in cross-selling and client educational conversations during client interactions, with the intention of increasing brand loyalty and adding value to clients' banking portfolios
- Proactively generating ideas to drive continuous improvement in the Client Support Centre
- Acting responsibly with work related resources in order to contribute to cost containment
- Continuously assessing own performance, seek timely and clear feedback and request training where appropriate
- Assisting with profit growth for the business through sales and acquisition of new clients
- Supporting sales through analysis of client portfolio and pro-active client engagement
- Understanding and proactively engaging to optimize client in terms of benefits, fees, returns and so forth
- Identifying sales opportunities and ensuring effective management of the leads pipeline
- Reporting on transactional and process activities within set guidelines to provide timely information for decision making
- Complying with relevant statutory, legislative, policy and governance requirements
- Providing an efficient administration service through careful and timeous planning, reporting and updating of all relevant information
- Addressing customer needs in order to meet or exceed customer expectations
- Ensuring growth and increase in customer base by ensuring the management of existing clients, generating new leads and growing active customer account base
- Contributing to a culture of service excellence, which builds positive relationships and provides opportunity for feedback and exceptional service
- Achieving expected financial targets and uphold associated service levels.
- Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products, and services.
- Educated customers on features and benefits of banking products and services.
- Collaborated with other departments to confirm compliance with banking procedures and regulations.
- Educated clients on online banking and mobile banking applications.
- Executed wire transfers, stop payments and account transfers.
Sales Assistant
G-Star Raw
10.2020 - 04.2022
- Welcoming customers, answering their questions, helping them locate items, and providing advice or recommendations
- Supporting customers at point of sale to ensure world class shopping experience
- Handling customer queries and enquiries while maintaining a friendly work attitude
- Finishing regular sales transaction in cash and credit / debit cards
- Guaranteeing integrity and accurate cash handling
- Cashing up daily takings and depositing the proceeds into the safe
- Dealing with credit notes and returns
- Assisting with instore merchandising and ensuring that monthly store targets are met
- Ensuring that the store is ready for new promotions
- Resolving customer complaints as well as escalating to management if need be
- Receiving stock deliveries and filing stock order forms
- Supervising other staff members in the absence of the manager or when delegated to
- Striving to improve customer satisfaction through excellent customer service.
Admin Assistant and Sales Associate
Thomas Pink
01.2017 - 04.2019
- Promoting products and implementing marketing campaigns
- Undertaking daily administrative tasks to ensure the functionality and coordination of the company's activities
- Handling internal and external communication regarding customer queries
- Managing daily store operations, answering phone calls and reporting to the Manager
- Handling daily cash up, banking and stock taking
- Compiling reports on daily and monthly sales data
- Creating and maintaining an effective filing system
- Coordinating office activities and operations to secure efficiency and compliance to company policies
- Taking minutes in meeting, preparing and distributing them to all stakeholders
- Maintaining polite and professional communication via phone, e-mail, and mail
- Striving to improve customer satisfaction through excellent customer service
- Maintaining operations by following company policies and procedures
- Contributing to team effort by accomplishing related results as needed.
Sales Assistant / Visual Merchandiser
Tourvest Destination Retail
07.2015 - 12.2016
- Responsible for instore and window merchandising
- Processing sales in both local and foreign currency
- Stocking shelves with merchandise and answering queries from customers
- Reporting discrepancies and problems to the supervisor
- Giving advice and guidance on product selection to customers
- Working within established guidelines, particularly with brands
- Attaching price tags to merchandise on the shop floor
- Defining, designing and implementing a creative visual merchandising strategy
- Planning, organizing and carrying out changes in merchandising according to the brand specific instructions
- Creating appealing and eye-catching visual displays that lead the customer through the entire store
- Driving sales in the store by implementing visual identity
- Contributing towards the attainment of daily and monthly targets
- Ensuring that goods are arranged in displays and on the shelves.
Education
National Diploma in Marketing Management -
Boston City Campus And Business College
04.2001 - 04.2019
Bachelor of Commerce in Marketing Management - undefined
Boston City Campus and Business College
Grade 12, National Senior Certificate - undefined
Botleng Secondary School
Skills
Microsoft PowerPointundefined
Achievements Awards
- Contested to be a Brand Ambassador at The Face of ARTS Africa (Jan 2019 - Jan 2020)
- Part of the top 100 contestants.
- Awarded with a Radio Interview for being in the Top 2 contestants.
- Published a three paged article with the Youth Empowerment Magazine.
Other Information
- Batho Pele Principles
- Knowledge of Industry Standards
- Banking Policies & Practices
- Company Policies & Regulations
Timeline
Travel Advisor (Travel By Investec
Investec Private Bank
05.2022 - Current
Client Support Banker
Investec Bank
05.2022 - Current
Sales Assistant
G-Star Raw
10.2020 - 04.2022
Admin Assistant and Sales Associate
Thomas Pink
01.2017 - 04.2019
Sales Assistant / Visual Merchandiser
Tourvest Destination Retail
07.2015 - 12.2016
National Diploma in Marketing Management -
Boston City Campus And Business College
04.2001 - 04.2019
Bachelor of Commerce in Marketing Management - undefined
Boston City Campus and Business College
Grade 12, National Senior Certificate - undefined
Botleng Secondary School
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