ZIZIPO SINAZO BOTA

15 Bryntinrrold Drive Lonehill,Sandton

Summary

I am Zizipho Sinazo Bota, a 32-year old hard-working female that was born and bred in East London in the Eastern Cape but currently residing in Johannesburg.

I am an enthusiastic and dedicated individual with an extensive exposure in granting loans, debt collection, Client Service and administration which involves delivering a positive, personalized experience to internal and external clients, providing support, information, and resolution to queries. I gained exceptional skills to meet business production goals and objectives as established. Adept at driving brand loyalty, stakeholder centricity, and increasing customer engagement. Looking for an opportunity to broaden my expertise where my skills and experience will be extensively used to achieve company objectives. Able to work in a team and individually.

I have a code 10 drivers license , good at Customer services and can speak IsiXhosa and English fluently.

Overview

years of professional experience

Work History

Administration Officer and Loan Consultant

Madiba Finance

01.2021 - 08.2022

Answering incoming calls and e-mails
Make appointments and adhere to referrals
Perform data entry and filling tasks for accounts payable
Maintaining files and records
Take minutes for meetings
Preparing reports and reports to management
Assist in office management and organization procedures
Evaluating Credit risk and adhere to NCA legislation
Verify FICA documents as per FIC'Act legislation
Assess and make decision about customer Credit application
Analysing Credit data and financial information
Manually verify client income.

Debt Collector

DMC Debt Management

10.2018 - 11.2020

Debt Management
Keeping track of outstanding debts
Plan course of action to recover owed money
Locate and contact debtors
Negotiate payoff deadlines and payment plan
Handle customers questions or complaints
Identify gaps in the system and recommend solutions
Build trust with debtors.

Skills

Communicationundefined

References Available

As per PoPIA legislation,references will be available upon request.

Secondary Education

Buffalo City TVET College, Matric, 2017

Personal Information

Date of Birth: 09/27/1993
Driving License: Code 10

Timeline