Zizipho Mboto
Johannesburg
Summary
Dedicated and detail-oriented professional with a strong background in office administration, customer service, and lead generation. Proven ability to build and maintain client relationships, manage inquiries efficiently, and support sales teams through effective lead generation strategies. Committed to delivering high-quality service and ensuring client satisfaction.
Overview
9
9
years of professional experience
Work History
Lead Generator (Remote)
Sibanyoni Real Estate
Johannesburg
02.2025 - 05.2025
- Conducted outbound prospecting via telephone, email, and other social media platforms, utilising structured scripts and personalised messaging to generate quality leads.
- Identified and sourced high-potential prospects through research, CRM systems, and online databases to build a strong sales pipeline.
- Qualified leads using BANT criteria (Budget, Authority, Need, Timeline) to determine purchasing readiness and separate cold prospects from viable opportunities.
- Nurtured prospects through consistent follow‑up and engagement, supporting sales teams in achieving and exceeding quota targets.
- Performed market segmentation and interest analysis to prioritize high‑value prospects and improve conversion rates.
- Maintained accurate and up‑to‑date records of client interactions, contact information and lead status with CRM platforms.
- Demonstrated strong time management and self‑discipline while working effectively in a fully remote environment.
- Provided administrative and operational support to ensure smooth lead management and reporting processes.
- Researched trends to gather data and implement innovative strategies.
Office Administrator
Kman Property Holdings
Johannesburg
09.2022 - 08.2024
- Managed front desk operations, including answering calls, responding to emails, and assisting tenants, clients, and visitors professionally.
- Coordinated and scheduled property viewings, meetings, and appointments for agents and clients.
- Maintained accurate tenant and property records, including lease agreements, client information, and correspondence.
- Assisted with lease administration, documentation, and filing to ensure compliance with company policies and property regulations.
- Prepared and compiled monthly progress and property reports for management review.
- Handled tenant and client queries, resolving issues efficiently and maintaining high levels of customer satisfaction.
- Managed office opening and closing procedures, ensuring smooth daily operations.
- Supported property managers with administrative tasks, including document preparation and data capturing.
- Organized and prioritized workload to meet deadlines and improve operational efficiency.
- Maintained a professional, friendly, and client-focused approach at all times.
- Communicated with staff through various internal platforms to keep colleagues informed of office updates.
- Maintained confidentiality of sensitive information, adhering to data protection regulations and upholding company integrity.
Lead Generator
Talk Infinity
Johannesburg
03.2022 - 06.2022
- Conducted outbound prospecting via telephone, email and other social media platforms, utilizing structured scripts and personalized messaging to generate quality leads.
- Identified and sourced high‑potential prospects through research, CRM systems and online databases to build a strong sales pipeline.
- Qualified leads using BANT criteria (Budget, Authority, Need, Timeline) to determine purchasing readiness and separate cold prospects from viable opportunities.
- Nurtured prospects through consistent follow‑up and engagement, supporting sales teams in achieving and exceeding quota targets.
- Performed market segmentation and interest analysis to prioritize high‑value prospects and improve conversion rates.
- Maintained accurate and up‑to‑date records of client interactions, contact information and lead status with CRM platforms.
- Demonstrated strong time management and self‑discipline while working effectively in a fully remote environment.
- Provided administrative and operational support to ensure smooth lead management and reporting processes.
- Phoned leads from referrals and telemarketing lists and asked appropriate questions to determine their needs and requirements.
Customer Associate
Regus Management Group (RMG)
Johannesburg
01.2020 - 03.2021
- Managed front desk operations by answering incoming phone calls, responding to emails and providing professional assistance to clients and visitors.
- Welcomed and directed clients and visitors while ensuring compliance with company policies and procedures.
- Handled administrative correspondence, recorded information accurately, and maintained organised client records and documentation.
- Scheduled and coordinated daily client meetings and appointments to ensure efficient time management.
- Prepared and compiled monthly progress reports, and presented updates to management.
- Addressed and resolved client inquiries and concerns in a professional and timely manner.
- Prioritized and organised administrative tasks to meet deadlines and maintain operational efficiency.
- Demonstrated strong professionalism, reliability, punctuality and customer service in all responsibilities.
- Responsible for opening and closing during office hours and maintaining workplace readiness.
- Maximised customer satisfaction by resolving service issues promptly.
- Managed customer queries and complaints, delivering swift resolutions to enhance satisfaction levels.
- Processed refunds, exchanges and service requests for customers.
Customer Service Representative
World Sports Betting (WSB)
Johannesburg
04.2019 - 12.2019
- Answered incoming calls and responded to emails and digital platforms promptly on a daily basis.
- Provided accurate information regarding horseracing events, betting queries and account‑related matters.
- Diagnosed and resolved customer issues efficiently using strong troubleshooting skills.
- Liaised between management and clients when required, ensuring clear communication and issue resolution.
- Worked effectively in a fast paced and rapidly growing environment while maintaining service standards.
- Communicated professionally across various platforms, ensuring consistent and high‑quality customer experiences.
- Adapted to a shift working schedule, maintaining punctuality and reliability.
- Escalated complex matters appropriately while ensuring customer satisfaction.
- Maximised customer satisfaction by resolving service issues promptly.
- Assisted customers with product-related questions, feedback and complaints.
- Managed inbound customer service calls, efficiently resolving queries and complaints to uphold satisfaction levels.
- Served as point of escalation for complex customer issues, capturing timely resolution to drive client retention.
Horse Racing Clerk
Topbet SA
Johannesburg
11.2016 - 02.2019
- Ensured daily booklets were printed accurately and distributed on time.
- Captured client betting tickets with precision, maintaining high accuracy standards.
- Provided friendly and professional customer service in a fast paced betting environment.
- Assisted with general administrative duties, including filing, data entry and reporting.
- Handled operational closing procedures, including securing the premises when assigned by management.
- Identified and resolved ticketing and system issues promptly to minimise service disruptions.
- Utilized multilingual communication skills to assist a diverse client base.
- Maintained punctuality, professionalism, and a strong work ethic at all times.
- Processed invoices, receipts, payments, and other financial transactions with accuracy to maintain financial records.
- Answered telephone calls to offer information, direct callers and take messages.
- Supported office operations by taking on ad-hoc clerical duties.
Education
Grade 12 (Incomplete)
Silver Oaks Secondary School
Johannesburg, South Africa01-2008
Skills
- Outbound prospecting
- Lead qualification
- Market analysis
- Excellent written and verbal communication skills
- Strong customer service orientation and client relationship management
- Profession telephone etiquette and call handling skills
- Administrative and organisational skills with high attention to details
- Time management and ability to prioritise tasks effectively
- Problem-solving and conflict resolution abilities
- Active listening and empathy when dealing with clients
- Adaptability and flexibility in fast paced environments
- Team collaboration and interpersonal skills
- Data entry accuracy and record keeping proficiency
- Multitasking and workload management
- Professionalism, reliability and punctuality
- Confidentiality and information management
- Computer literacy (Microsoft office Suite, CRM tools, Email systems)
- Complaint handling and escalation management
Languages
English
First Language
IsiXhosa
Advanced
C1
Afrikaans
Upper Intermediate
B2
IsiZulu
Upper Intermediate
B2
Sesotho
Intermediate
B1
Hobbies and interests
- Problem-solving activities (e.g., puzzles, strategy games)
- Reading, self-development, and communication books
- Organizing and planning events or activities
- Enjoy the outdoors (hiking, walks)
- Volunteering and community involvement
References
References available upon request
Timeline
Lead Generator (Remote)
Sibanyoni Real Estate
02.2025 - 05.2025
Office Administrator
Kman Property Holdings
09.2022 - 08.2024
Lead Generator
Talk Infinity
03.2022 - 06.2022
Customer Associate
Regus Management Group (RMG)
01.2020 - 03.2021
Customer Service Representative
World Sports Betting (WSB)
04.2019 - 12.2019
Horse Racing Clerk
Topbet SA
11.2016 - 02.2019
Grade 12 (Incomplete)
Silver Oaks Secondary School