Zinhle Mchunu
Wattville
Overview
14
14
years of professional experience
Work History
Credit controller
South Africa Vehicle Maintenance
04.2023 - Current
- Book value of 28 million
- Checking bank statements, preparing bank recons
- Preparing loan payment
- Send invoices and statements to the dealers
- Working and sending a weekly age analysis
- Allocating payment to dealers and monthly clients
- Allocating bank and loan payment to the Great Plan system
- Matching payments, investigating unpaid policies
- Following up on pending and missing policies
- Transferring, and refunding payment when necessary
- Reconciling accounts and preparing journals
- Collecting outstanding premiums from finance houses and dealers
- Running age analysis daily to monitor debtors' book
- Follow up on queries that are sent to our internal departments and finance houses
- Communicating with dealers and sales consultants regarding any unpaid invoices and discrepancies
- Monitored debtor balances to identify and address overdue accounts proactively.
- Updated customer accounts and processed payments.
- Prepared monthly reports on account receivables and aged debt for senior management review.
- Managed customer accounts to maintain up-to-date billing information and reduce outstanding debts.
- Processed payments and adjusted accounts accordingly, maintaining precise financial records.
- Maintained regular email and telephone contact with customers to appropriately manage overdue account payments.
- Documented customer payments and credit queries precisely, maintaining accurate and up-to-date accounts.
- Handled telephone credit collections promptly and professionally, quickly resolving account issues.
- Developed and maintained strong relationships with customers, enhancing client satisfaction and loyalty.
- Chased customers ahead of payment deadlines, ensuring balanced accounts within agreed invoice timeframes.
- Used exceptional communication skills to build strong customer relations, enabling positive, professional account management.
- Reconciled customer disputes efficiently, ensuring accurate invoicing and prompt payment.
- Prepared statements and reports for accountants to provide information of financial position and performance, maintaining healthy cash flow..
- Communicated effectively with internal and external stakeholders to ensure clarity in financial matters.
Credit controller
M-sure
03.2019 - 03.2023
- Managed credit risk for book value of 15 million to minimize bad debt.
- Developed and implemented robust credit control strategies to reduce financial exposure.
- Ensured timely payments of premiums while resolving payment disputes efficiently.
- Maintained accurate records of customer accounts and transactions, facilitating smooth audits.
- Analyzed financial data to identify trends and mitigate potential credit risks.
- Collaborated with stakeholders to align efforts with business objectives and compliance standards.
- Processed refunds for incorrect premium payments, ensuring prompt transfers to correct accounts.
- Monitored debtor balances and executed collections, maintaining clear communication with clients.
Creditor’s clerk team leader
Liquid Capital Group
12.2015 - 02.2019
- Posted payments on Great Plans daily, ensuring accuracy and timeliness.
- Reviewed payment files for weekly and monthly processing to maintain compliance.
- Posted batches for payment efficiently, optimizing workflow.
- Cleared aged accounts monthly to enhance financial reporting.
- Coached team members to improve performance and resolve issues effectively.
- Paid dealerships promptly, maintaining strong partnerships.
- Monitored team performance through observations and metrics, identifying underachievers for targeted support.
- Facilitated staff meetings to communicate priorities and manage workloads strategically.
Creditor’s clerk
Liquid Capital Group
02.2012 - 11.2015
- Requested outstanding invoices and sorted queries to ensure timely processing.
- Prepared weekly payments and same-day payments for domestic and foreign accounts.
- Balanced accounts and reconciled discrepancies to maintain financial accuracy.
- Sent remittance to dealerships to facilitate transactions.
- Managed complaints with effective communication and problem-solving skills.
- Engaged with customers to identify needs and enhance service delivery.
- Achieved service time and quality targets through proactive management.
- Participated in team-building activities to strengthen working relationships.
Education
Highest Grade passed - IsiZulu, English, Afrikaans, Functional Mathematics, Physical Science, Biology
Sigqamise High School
01.2002
Certificate of Higher Education - Credit Management
Credit Blade
Johannesburg, GPSkills
- Microsoft Office
- Computer Skills
- CRM
- Great Plains
- Reconciliation
- Payments
- Communication
- Numeracy
- Advanced Excel
- Attention to Detail
- Team Player
- Ability to Work Independently
- Ability to Work Under Pressure
- Time Management
- Deadline Driven
- Problem Solving
- Efficiency
- Accuracy
Additional Education
- Gemini Collage, Microsoft Office, Certificate, Advance Microsoft Office, Call Centre Training, Microsoft Word, Microsoft Excel, Microsoft Outlook, Microsoft Power Point, Microsoft Access, Introduction to Email, Introduction to internet
- Cornerstone Training, Inbound, Out Bound, Computer Training
- Faisit, Financial Service Management, National Certificate, Managing financial risk in own lives, Interpret basic financial statement, Basic principles of personal tax, Manage personal expenditure, Coach a team member to enhance individual performance in work environment, Mentor a colleague to enhance the individual’s knowledge, skills, Explain the manager’s role in identifying and referring vulnerable or at-risk employees, Apply comprehension skills to engage written texts in a business environment, Demonstrate knowledge and insight into the Financial Advisory Intermediary Services Act (FAIS) (Act 37 of 2002), Analyze the financial services industry and the role of insurance in a business environment, Demonstrate knowledge and application of ethical conduct in a business environment, Apply the budget function in a business unit, Demonstrate a basic understanding of the role of business strategy in managing a small business or business unit, Analyses new developments reported in the media that could impact on a business sector or industry, Apply technical knowledge and skills to align business unit performance of business goals, Apply the principles of situational leadership to business goals, Manage risk in own work/ business unit, Describe and apply the management function of an organization, Describe issues of compliance or non-activity that could result in civil or criminal liability in terms of business law, Use mathematics to investigate and monitor the financial aspects of personal, business, national and international issues, Accommodate audience and context needs in oral communication, interpret and use information from texts, Write texts for a range of communication contexts, Use language and communication in occupational learning programs, Engage in sustained oral communication and evaluate spoken texts, Read analyze and respond to a variety of texts, Write for a wide range of contexts, apply knowledge of statistics and probability to critically interrogate and effectively communicate findings on life-related problems, Represent analyze and calculate shape and motion in 2 and 3-dimensional space in different contexts
- Optima, Becoming a leadership Programme, Leading Self, Leading Business, Leading Team, Leading Customer
- Credit Blade, Credit Management, level 1 and 2 passed will start 3 next year in 2026
Custom Section
- Microsoft Office Computer Skills
- Receive, Capturing and cost invoices on CRM and Great Plans
- Excellent reconciliation
- Reconciling creditors recons statement
- Payments made daily, weekly and monthly payments
- Phoning for outstanding invoices
- Resolving query invoices
- Emailing remittances to various dealerships
- Efficiency and Accuracy
- Problem solving, persistence, good communication and good numeracy
- Advanced Excel
- Paying attention to details
- Team player/ ability to work independently
- Ability to work under pressure
- Excellent time management skills
- Deadline driven
Personal Information
ID Number: 8502160622087
References
- Liquid Capital Group, Deborah Graff, 071 311 3348
- Liquid Capital Group, Mrs Bernadine Scheepers, (011) 663 7096 / 082 666 2552
- M-sure, Miss Boitumelo Mothoa, (010) 253 0000 / 078 469 6095
- M-sure, Mirs Deborah Moyle, (010) 0000 / 082 921 9148
- SAVM, Myra Smith, (011) 663 7000 / 082 771 7742
- SAVM, Denice Marais, (011) 663 7000 / 060 871 8768
Timeline
Credit controller
South Africa Vehicle Maintenance
04.2023 - Current
Credit controller
M-sure
03.2019 - 03.2023
Creditor’s clerk team leader
Liquid Capital Group
12.2015 - 02.2019
Creditor’s clerk
Liquid Capital Group
02.2012 - 11.2015
Highest Grade passed - IsiZulu, English, Afrikaans, Functional Mathematics, Physical Science, Biology
Sigqamise High School
Certificate of Higher Education - Credit Management
Credit Blade