Zinhle Dandala
Katlehong
Summary
A highly motivated and results-oriented individual with a strong work ethic and a commitment to excellence seeking a challenging position where I can use my skills and experience to make a significant contribution to the company's success.
Overview
3
3
Languages
7
7
years of professional experience
Work History
Quality Assurer
IOCO (Samsung Call Centre)
06.2024 - Current
- Developed quality assurance report, highlighting trends and recommending areas for improvement.
- Evaluated and analysed call centre interactions to ensure quality and compliance standards were met.
- Coached agents to improve customer service quality through targeted feedback.
Call Centre Agent (Customer Service Consultant)
IOCO (Samsung Call Centre)
10.2023 - Current
- Handled inbound calls from customers, resolving inquiries and providing tailored assistance.
- Diagnose technical problems with customers' mobile devices through questioning and using diagnostic tools.
- Documented customer interactions and troubleshooting steps to ensure accurate follow-up and support.
- Monitored latest Samsung mobile devices and promotions to enhance customer knowledge and service.
- Assist with outbound calls for customers that require call back.
- Maintain a positive attitude throughout the interaction.
Learnership at Nandipha Madikiza Design
Nandipha Madikiza Design
01.2020 - 12.2020
Education
Higher National Diploma - Higher Certificate in Early Childhood Care and Education.
Rosebank International
Johannesburg, South Africa 2026 - Current
Higher National Certificate -
Phoenix College
Johannesburg, South Africa 2020 - 2021
Learnership -
Nandipha Madikiza Design
12-2020
Skills
- Customer service
- Communication
- Organization
- Leadership
- Computer
Languages
English
IsiZulu
IsiXhosa
Custom
Dimakatso Sehebeng, IOCO (Samsung), Team Leader, dimakatso.s@partner.samsung.com, 0732214679
Timeline
Quality Assurer
IOCO (Samsung Call Centre)
06.2024 - Current
Call Centre Agent (Customer Service Consultant)
IOCO (Samsung Call Centre)
10.2023 - Current
Learnership at Nandipha Madikiza Design
Nandipha Madikiza Design
01.2020 - 12.2020
Higher National Certificate -
Phoenix College
2020 - 2021
Higher National Diploma - Higher Certificate in Early Childhood Care and Education.
Rosebank International
2026 - Current
Learnership -
Nandipha Madikiza Design