Patricia Matepe Ramphisa
121 Springfield Buccleuch Gibson Drive West
Summary
Results-oriented professional with over three years of experience in quality assurance, fiduciary support, and administrative coordination at First National Bank (FNB). Expert in regulatory compliance, process optimization, and data integrity within high-pressure financial environments. Proficient in MS Office, BOB 200, Python, Java, and web programming, with a strong background in IT systems development. Exceptional communicator and analytical problem-solver, adept at driving operational efficiency, managing client portfolios, and achieving organizational objectives. Certified in quality auditing and financial compliance, with a proven record of reducing errors and enhancing workflows in Gauteng-based roles.
Overview
2
2
years of professional experience
2025
2025
years of post-secondary education
3
3
Languages
Work History
Quality Assurer
First National Bank Ltd
01.2024 - 01.2025
- Executed rigorous quality assurance audits, ensuring 100% compliance with FNB policies and banking regulations for 400+ transactions monthly.
- Developed and presented process optimization reports, increasing operational efficiency by 25% and saving 18 hours weekly.
- Trained and mentored 40+ employees on compliance protocols and audit procedures, improving team adherence by 20%.
- Led cross-functional initiatives to resolve quality issues, reducing error rates by 22% and boosting client satisfaction by 12%.
- Implemented Python-based data analysis tools, enhancing data integrity and reducing regulatory violations by 28% across 600+ records.
Fiduciary Assistant
First National Bank Ltd
08.2023 - 11.2023
- Validated financial statements for 80+ client portfolios, achieving 100% accuracy in asset recording and compliance.
- Ensured regulatory adherence for high-value accounts, mitigating risks across 120+ transactions.
- Streamlined fiduciary workflows using BOB 200, reducing task turnaround time by 32% and improving client service delivery.
- Enhanced client portfolio management with Java-based data tools, improving retrieval efficiency by 45% for 250+ documents.
Administrative Assistant
First National Bank Ltd
11.2022 - 07.2023
- Processed 1,800+ financial records with zero errors, ensuring data integrity for compliance audits.
- Managed 350+ monthly transactions using BOB 200, maintaining adherence to banking regulations.
- Supported financial advisors with breakdown processing, increasing workflow efficiency by 38% and reducing delays by 15 hours weekly.
- Coordinated compliance reports and schedules, enhancing productivity by 22% for a team of 20.
Education
Further Education and Training Certificate - Information Technology: Systems Development
CTU Training
GautengNational Certificate - Community Health Work
Health and Welfare Sector Education and Training Authority (HWSETA)
Matric Certificate - undefined
Magale High School
LimpopoSkills
Quality Assurance
Fiduciary Support
Administrative Support
Microsoft Office (Word, Excel, PowerPoint, Outlook)
BOB 200 Financial
Data Integrity and Record-Keeping
Effective Communication
Analytical Problem-Solving
Time Management and Deadline-Driven Performance
Timeline
Quality Assurer
First National Bank Ltd
01.2024 - 01.2025
Fiduciary Assistant
First National Bank Ltd
08.2023 - 11.2023
Administrative Assistant
First National Bank Ltd
11.2022 - 07.2023
National Certificate - Community Health Work
Health and Welfare Sector Education and Training Authority (HWSETA)
Matric Certificate - undefined
Magale High School
Further Education and Training Certificate - Information Technology: Systems Development
CTU Training