ZIMBINI MGCINA
Senior Specialist Core Network and Data Performance
Bellville
Summary
Core Network Specialist with over 10 years engineering experience in Telecommunications. In my current role, I oversee Performance Management for Vodacom's PS Core and Data networks. Our goal is to implement systems that collect raw data, define key performance metrics, detect critical events, and provide insightful reports. This includes real-time monitoring of KPI deviations and Long-term trend analysis for strategic planning. To tackle the complexity and vast data volumes, Systems Engineering and Automation are crucial. Success relies on a deep understanding of the underlying systems and strong stakeholder relationships – ultimately, our customers rely on the accurate information we provide to inform their decisions.
Overview
16
16
years of professional experience
8
8
years of post-secondary education
4
4
Languages
Work History
Senior Specialist Core Network Performance
Vodacom
Cape Town
09.2022 - Current
- Design and implement data capturing, mining, and analytics frameworks to measure performance of Vodacom's Packet Switched and Data network
- Ensure data tools and infrastructure are in place to support performance management and analytics
- Define and track key performance indicators (KPIs) to evaluate network performance and identify areas for improvement
- Develop and maintained data visualizations and reports to provide insights to stakeholders
- Leverage advanced data analytics tools to monitor KPIs and identify emerging trends impacting business performance.
- Set Team goals inline with Company strategies for the year.
Specialist, Core Network Performance
Vodacom
Cape Town
04.2016 - 09.2022
- Detect and diagnose core network problems using various tools and reports
- Descriptive statistical analysis for network faults troubleshooting
- Predictive statistical analysis for network planning
- Work with support teams to investigate possible solutions to stats analysis based findings
- Compile routine and ad-hoc reports for all Packet Core and CDN technologies
- Participate in project teams to ensure operational monitoring requirements are met prior to launching new applications into production
Senior Technical Officer
Vodacom
Cape Town
04.2009 - 03.2016
- CS and PS network monitoring and diagnosis (First line Support)
- Perform tests on network elements and links interconnecting elements
- Incident management, with focus in reducing mean time to log, mean time to report and mean time to resolve.
- Responsible for preventing downtime and minimize equipment/system failures
- Manage major network faults by coordinating teams required to resolve problems
Education
BSc Honors - Statistical Science
University of Western Cape
Cape Town, South Africa 01.2019 - 05.2021
Bachelor of Science - Computer Science
University of Transkei
Mthatha, South Africa 01.2001 - 05.2005
Certificate - Women Who Lead
North West University
Cape Town 03.2020 - 03.2021
Skills
Consumer Relations Proficiency
Data Collection and Analysis
Problem-Solving Expertise
Cross-Functional Collaboration
Process Automation
Technical Report Writing
Effective Presentation Skills
Customer-Centric Approach
Accomplishments
- Key Stakeholder in a Network Modernization project, providing network performance support as new technologies were being enrolled on the network
- Provided performance management support in a variety of data network projects. This includes new deployments, upgrades etc
- Top Talent Programme – Identified as someone who has potential to learn and grow into different positions and role models the four potential indicators – Engage, Drive, Applied thinking, Change
Coding Skills
- Java
- C++
- R
- SAS
- SQL
- HTML
- Linux
Timeline
Senior Specialist Core Network Performance
Vodacom
09.2022 - Current
Certificate - Women Who Lead
North West University
03.2020 - 03.2021
BSc Honors - Statistical Science
University of Western Cape
01.2019 - 05.2021
Specialist, Core Network Performance
Vodacom
04.2016 - 09.2022
Senior Technical Officer
Vodacom
04.2009 - 03.2016
Bachelor of Science - Computer Science
University of Transkei
01.2001 - 05.2005