Zenzele Liberty Mbatha
Senior Project Manager | Full Stack Software Engineer
Umlazi N
Summary
Results-driven IT Manager and Infrastructure Specialist with over 8 years of experience in delivering enterprise IT support, infrastructure operations, and ICT project delivery across corporate and public sector environments. Proven ability to manage IT services, infrastructure, vendors, and stakeholders, ensuring secure, stable, and business-aligned technology operations. Expertise in driving infrastructure and software projects to successful completion through strategic planning and execution, consistently improving operational efficiency and service reliability. Strong track record of leveraging technical expertise to deliver high-quality solutions that align with business objectives while effectively managing project risks and coordinating cross-functional teams.
Overview
13
13
years of professional experience
3
3
Certifications
1
1
Language
Work History
IT Support Technician | IT Project Manager
Zenotha IT Solutions
01.2016 - Current
- Deliver on-site and remote IT support to multiple business clients.
- Maintain servers, user accounts, networks, and infrastructure services.
- Administer Microsoft 365 environments and business email systems.
- Manage hosting and backup environments ensuring service continuity.
- Support infrastructure deployment and incident resolution within SLA targets.
- Lead delivery of ICT and software projects for corporate and government clients.
- Coordinate vendors and technical teams to deliver solutions aligned to business needs.
- Manufacturing System Development
- Developed C# and SQL-based manufacturing management system improving inventory and procurement visibility.
- Worked independently to design, develop and test code.
- Automated repetitive tasks using Python scripts, increasing efficiency within the team''s workflow processes.
- Led code reviews and provided constructive feedback, fostering a culture of continuous learning and improvement among team members.
- Stayed up-to-date with industry trends and emerging technologies, ensuring the software developed was cutting-edge and competitive in the market.
- Introduced high-level programming languages like Python or C++ to prepare advanced students for college courses or careers requiring such skills within the realm of robotics engineering.
- Employed working knowledge of C++, MCV5 and SQL programming languages.
- Enhanced IoT system efficiency by optimizing device connectivity and data transfer protocols.
- Troubleshot and resolved complex technical issues, ensuring the reliability of IoT systems for endorsers.
- Engineered software components for automation hardware such as microcontrollers and sensors.
- Assisted in hardware troubleshooting efforts alongside engineering teams when necessary, providing valuable insight into potential software-related issues.
- Enhanced website usability by implementing responsive design and user-friendly navigation.
- Managed domain registrations and SSL certificates to ensure continued website security and authenticity.
- Boosted search engine rankings by employing effective SEO strategies and keyword research.
- Collaborated with cross-functional teams to develop and implement IT solutions.
- Developed project management roadmap to define project objectives, timelines and milestones.
- Delivered reliable solutions by overseeing software design, development, testing, implementation, and support phases of IT projects.
- Managed IT asset inventory efficiently, ensuring accurate tracking and timely replacement or upgrades as needed.
- Provided input during technology refresh cycles to ensure alignment between business needs and IT capabilities going forward.
Technical Trainer – IT Systems Dev & Support
CareersIT
01.2018 - 2022
- Coordinated corporate and funded ICT training projects. Delivered structured technical training aligned to organizational skills development needs.
- Provided hands-on Systems Development training in full-stack technologies including C#, Java, HTML5, CSS3, JavaScript, Bootstrap, SQL/MySQL, PHP, and WordPress.
- Ensured compliance, reporting, and quality assurance.
- Provided hands-on Technical Support training covering hardware, software, troubleshooting, and networking aligned with CompTIA A+ and Network+
- Trained in IT service delivery, documentation, escalation procedures, and data security best practices.
- Conducted practical training in networking, desktop support, and IT technical and systems support.
- Developed customized learning plans for employees at different skill levels, ensuring optimal knowledge retention and skill development.
- Optimized learning experiences by incorporating a variety of multimedia tools, including video tutorials and interactive simulations.
- Collaborated with technical manager to identify key areas necessitating training based on software and equipment design.
Java Web Developer
Accenture
01.2016 - 12.2016
- Developed APIs to integrate RESTful web services into Java frameworks.
- Developed extensively within Core Sprint Framework.
- Maintained development knowledge of popular Java delivery containers such as TomCat and others.
- Integrated DevOps automation techniques alongside code repositories like GitHub and Maven.
- Expanded development efforts to include related platforms and protocols such as SOAP, REST and database technologies like SQL.
- Completed UI screen development using Bootstrap for responsive design and AngularJS for dynamic front-end functionality.
- Operated Java development tools such as Netbeans and Visual Studio Code.
- Developed user-friendly web interfaces using HTML, CSS, and JavaScript to improve overall user experience.
- Optimized server-side components with efficient algorithms, reducing response time for enhanced end-user experience.
- Integrated RESTful APIs into web applications, enabling seamless communication between front-end and back-end systems.
- Troubleshot complex technical issues efficiently, minimizing downtime and ensuring uninterrupted service for users.
- Employed coding practices based on commonly accepted standards to establish site layout and user interface.
- Crafted SEO strategy and intuitive interface for site to achieve prominent rankings across top browser platforms.
- Conducted unit testing to deliver optimal browser functionality.
Senior Tutor / IT Support Assistant
Mangosuthu University of Technology
01.2013 - 01.2015
- Supported academic staff and students with technical troubleshooting and system support.
- Assisted with desktop support, software installation, and lab maintenance.
- Provided guidance on technical programming tools and information systems.
- Provided hands-on Systems Development training in full-stack technologies including C#, Java, HTML5, CSS3, JavaScript, Bootstrap, SQL/MySQL, PHP, and WordPress.
- Trained SDLC, the project management life cycle, and software design models including Waterfall, Agile, Spiral, and V-Model.
- Maintained detailed records of student progress and achievements, providing valuable insights for future instructional planning.
- Promoted self-directed learning by empowering students to seek out resources independently within a given framework.
Education
National Diploma - ICT
Mangosuthu University of Technology
01-2013
Microsoft Certified Solutions Associate (MCSA) - Information Technology
Broadband College of Technology
Durban, South Africa 04.2001 -
Microsoft Certified Solutions Expert (MCSE) - Information Technology
Broadband College of Technology
Durban, South Africa 04.2001 -
Microsoft Certified Proffessional - Information Technology
Broadband College of Technology
Durban, South Africa 04.2001 -
Complete Full-Stack Web Development - Information And Communication Technology
Udemy
Durban 04.2001 -
Skills
IT Operations & Service Delivery Management, Infrastructure & Network Support
Certification
Microsoft Certified Solutions Associate (MCSA) – Windows Server
Timeline
Technical Trainer – IT Systems Dev & Support
CareersIT
01.2018 - 2022
Java Web Developer
Accenture
01.2016 - 12.2016
IT Support Technician | IT Project Manager
Zenotha IT Solutions
01.2016 - Current
Senior Tutor / IT Support Assistant
Mangosuthu University of Technology
01.2013 - 01.2015
Microsoft Certified Solutions Associate (MCSA) - Information Technology
Broadband College of Technology
04.2001 -
Microsoft Certified Solutions Expert (MCSE) - Information Technology
Broadband College of Technology
04.2001 -
Microsoft Certified Proffessional - Information Technology
Broadband College of Technology
04.2001 -
Complete Full-Stack Web Development - Information And Communication Technology
Udemy
04.2001 -
National Diploma - ICT
Mangosuthu University of Technology