LEON BroodryK

Account Management

Multiple accounts managed over different Private/Local/International and Government sectors

Developed and managed comprehensive project plans and associated project documents to keep ongoing development on schedule.

Identified potential risks and devised contingency plans, preparing team members to avoid and respond promptly to possible obstacles.

• Enhanced project efficiency by streamlining communication and implementing effective resource allocation strategies.
• Defined project scope, goals and deliverables that supported company objectives in collaboration with management and stakeholders.
• Reduced project completion time through diligent monitoring of progress and prompt resolution of roadblocks.
• Monitored project progress, identified risks and took corrective action as needed.

· Grew client portfolio revenue through upselling and personalized account strategies.

· Maintained client retention rate by delivering consistent value and proactive support.

· Led cross-functional teams to execute contract growth and cost savings for IBM and the Clients.

· Resolution of escalated client issues, improving client satisfaction scores

· Onboarded new client - Communicated project expectations to team members and stakeholders to set tone for high productivity level ensuring timely and on cost implementation

Communicated project expectations to team members and stakeholders to set tone for high productivity level.

· Managed all new Customer implementation IT Rollout projects from start to end, workings with IBM Project Teams and Client team leaders to ensure the rollout was delivered as per contract SLA and requirements, effectively ensuring customer satisfaction

Service Delivery Management

· Managed end-to-end service delivery for enterprise clients, ensuring SLA compliance and high customer satisfaction.

· Implemented ITIL-based processes to reduce service risk and improve efficiency.

· Acted as single point of contact between client, vendors, and service teams.

· Led multiple teams across Helpdesk, Rollout, PDP, and Delivery environments.

· Directed team operations, performance reviews, skills development, and capacity planning.

· Ensured alignment of service teams with business objectives and SLA targets.

Coordinated with multiple departments to ensure seamless service delivery across all touchpoints.

Client Engagement & Relationship Building

· Built strong, trust-based relationships with clients through proactive communication and service reliability.

· Participated in strategic planning sessions to align IT services with client business goals.

· Delivered tailored hardware/software consulting and customer improvement programs.

Project & Operations Management

· Coordinated nationwide rollout projects, resource allocation, and warehouse operations.

· Oversaw delivery logistics, asset management, and system installations across multi-site environments.

· Developed change order management processes and streamlined delivery team coordination.

Technical Expertise

· Broad knowledge of Intel-based desktop and server environments.

· Hands-on experience with hardware diagnostics, software support, network maintenance, and OEM repairs.

· Provided comprehensive remote and onsite technical support and implementation.

• Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
• Maintained friendly and professional customer interactions.
• Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
• Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
• Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
• Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
• Increased branch profitability by implementing cost-saving measures and streamlining operational processes.
• Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
• Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.
• Collaborated with senior leadership on strategic planning initiatives to align branch objectives with corporate goals.
• Optimized branch inventory management practices for improved product availability and reduced stock obsolescence costs.

• Managed a team of drivers, dispatchers, and administrative staff to ensure smooth transportation operations.
• Reduced costs for the company by negotiating with vendors and optimizing routes for transport vehicles.
• Coordinated with external partners such as carriers, vendors, customs brokers, and warehouse personnel to ensure seamless end-to-end logistics management.
• Improved efficiency in transportation operations by streamlining processes and implementing innovative solutions.
• Created detailed reports on transportation metrics such as on-time delivery rates or fuel consumption per mile driven – this enabled informed decision-making related to resource allocation priorities.
• Implemented new technology systems to streamline operations, improve communication, and enhance tracking capabilities.
• Analyzed data on transport routes, identifying areas for improvement and optimization to reduce transit times.

• Collaborated with upper management to implement continuous improvements and exceed team goals.
• Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
• Optimized sales funnel management, enhancing lead generation and conversion rates.
• Boosted branch revenue by strategically analyzing market trends and aligning financial products to customer needs.
• Managed accounts to retain existing relationships and grow share of business.
• Built long-lasting client relationships through excellent customer service and consistent followups.
• Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
• Increased branch profitability by implementing cost-saving measures and streamlining operational processes.
• Consulted customers to boost product sales and services.
• Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
• Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
• Maintained friendly and professional customer interactions.

• Developed and implemented strategies to increase sales and profitability.
• Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
• Improved efficiency in transportation operations by streamlining processes and implementing innovative solutions.
• Increased overall fleet performance by implementing regular maintenance checks and upgrades as needed.
• Implemented new technology systems to streamline operations, improve communication, and enhance tracking capabilities.
• Established clear lines of accountability for all members of the transport team, fostering a culture of responsibility and results-oriented performance expectations.
• Reviewed transportation contracts to identify potential cost savings or service enhancements that could be exploited through renegotiation efforts with vendors.
• Coordinated driver dispatch to accomplish daily delivery requirements.
• Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.

• Developed strong relationships with clients, resulting in repeat business and referrals.
• Processed transactions accurately, ensuring efficient checkout experiences for all clients.
• Organized promotional events that showcased new arrivals or special deals on select products, attracting more foot traffic into the store.
• Provided exceptional after-sales support by following up with customers regarding their satisfaction levels or any potential issues they may have encountered postpurchase.
• Negotiated bulk purchases from suppliers at discounted rates while maintaining high-quality standards across all offerings.
• Assisted customers in selecting the right tires for their vehicles based on driving habits and budget constraints.
• Increased tire sales by implementing effective upselling techniques and providing excellent customer service.
• Built lasting rapport with automotive shops by offering them exclusive discounts or tailored services that catered specifically to their needs.
• Stayed abreast of industry trends and product developments to better serve customer needs and preferences.
• Managed inventory to ensure optimal stock levels and minimize costs associated with overstock or shortages.
• Addressed customer concerns promptly, fostering trust and loyalty among patrons while maintaining company reputation.
• Monitored stock levels and equipment condition, ordering new stock and equipment.
• Fielded complaints and concerns from customers and fairly investigated inquiries.

• Improved fleet efficiency by implementing optimized routing and scheduling strategies.
• Reduced vehicle downtime through proactive planning of maintenance schedules and efficient utilization of resources.
• Reduced transport costs by negotiating favorable contracts with fuel suppliers and maintenance providers.
• Streamlined transport processes by identifying areas for improvement and implementing necessary changes.
• Ensured timely deliveries through effective coordination of drivers, vehicles, and routes.
• Oversaw preventive maintenance and scheduled repairs to maximize vehicle and equipment performance.
• Coordinated responses to emergencies by dispatching vehicles and bringing in additional personnel.