Summary
Overview
Work History
Education
Skills
Refences
Timeline
Waitress

Zenathi Mpangeva

East London

Summary

Dynamic professional with a proven track record in customer service and dining area maintenance, demonstrated during my tenure at Zaza Beach Club. Excelled in guest relations management and team collaboration, significantly enhancing customer satisfaction. Skilled in active listening and adept at providing menu recommendations, showcasing a blend of hard and soft skills essential for diverse roles.

Overview

6
6
years of professional experience

Work History

Waitress

Zaza Beach Club
10.2023 - Current
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.

Teacher's Assistant

Jabavu Senior Secondary School
01.2023 - 09.2023
  • Supported classroom activities, tutoring, and reviewing work.
  • Helped with grading assignments and tests, providing constructive feedback to students based on results.
  • Supported classroom maintenance and upkeep, organizing books, and materials.
  • Partnered with teacher to plan and implement lessons following school's curriculum, goals, and objectives.

Office Assistant

Ngqongqoshe Funeral Parlour
06.2021 - 02.2022
  • Maintained confidentiality in handling sensitive information while performing administrative tasks.
  • Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
  • Increased customer satisfaction by providing professional and courteous front desk support.
  • Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.

Cashier

Cash Crusaders
06.2019 - 08.2020
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Welcomed customers and helped determine their needs.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.

Education

Certificate in Professional Receptionist

Ululo Empowerment Technologies
Online Studies
08-2023

National Diploma in Human Resources Management

NCM Computer And Business Academy
East London, South Africa
04.2001 -

High School Diploma -

Jabavu Senior Secondary School
Alice, South Africa
04.2001 -

Skills

Customer service

Refences

Mr S Hompa

High Schoo Teacher

0718818864


Mr L Skweyiya

Principal

0722563978


Mr R Mafundikwa

Manager at Zaza Beach Club

0679228226

Timeline

Waitress

Zaza Beach Club
10.2023 - Current

Teacher's Assistant

Jabavu Senior Secondary School
01.2023 - 09.2023

Office Assistant

Ngqongqoshe Funeral Parlour
06.2021 - 02.2022

Cashier

Cash Crusaders
06.2019 - 08.2020

National Diploma in Human Resources Management

NCM Computer And Business Academy
04.2001 -

High School Diploma -

Jabavu Senior Secondary School
04.2001 -

Certificate in Professional Receptionist

Ululo Empowerment Technologies

Similar Profiles

CREATE PROFILE
Zenathi Mpangeva