Zenathi Mpangeva
East London
Summary
Dynamic professional with a proven track record in customer service and dining area maintenance, demonstrated during my tenure at Zaza Beach Club. Excelled in guest relations management and team collaboration, significantly enhancing customer satisfaction. Skilled in active listening and adept at providing menu recommendations, showcasing a blend of hard and soft skills essential for diverse roles.
Overview
6
6
years of professional experience
Work History
Waitress
Zaza Beach Club
10.2023 - Current
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Teacher's Assistant
Jabavu Senior Secondary School
01.2023 - 09.2023
- Supported classroom activities, tutoring, and reviewing work.
- Helped with grading assignments and tests, providing constructive feedback to students based on results.
- Supported classroom maintenance and upkeep, organizing books, and materials.
- Partnered with teacher to plan and implement lessons following school's curriculum, goals, and objectives.
Office Assistant
Ngqongqoshe Funeral Parlour
06.2021 - 02.2022
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Increased customer satisfaction by providing professional and courteous front desk support.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
Cashier
Cash Crusaders
06.2019 - 08.2020
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Welcomed customers and helped determine their needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Education
Certificate in Professional Receptionist
Ululo Empowerment Technologies
Online Studies08-2023
National Diploma in Human Resources Management
NCM Computer And Business Academy
East London, South Africa 04.2001 -
High School Diploma -
Jabavu Senior Secondary School
Alice, South Africa 04.2001 -
Skills
Customer service
Dining area maintenance
Guest relations management
Menu recommendations
Team collaboration
Active listening
Refences
Mr S Hompa
High Schoo Teacher
0718818864
Mr L Skweyiya
Principal
0722563978
Mr R Mafundikwa
Manager at Zaza Beach Club
0679228226
Timeline
Waitress
Zaza Beach Club
10.2023 - Current
Teacher's Assistant
Jabavu Senior Secondary School
01.2023 - 09.2023
Office Assistant
Ngqongqoshe Funeral Parlour
06.2021 - 02.2022
Cashier
Cash Crusaders
06.2019 - 08.2020
National Diploma in Human Resources Management
NCM Computer And Business Academy
04.2001 -
High School Diploma -
Jabavu Senior Secondary School
04.2001 -
Certificate in Professional Receptionist
Ululo Empowerment Technologies