Lebohang Tracey Nomedlozi Makanya
Boksburg
Summary
Dedicated Waitress with over 3 years of experience delivering exceptional customer service in high volume restuarants and airport hospitality environment. skilled in food and beverages services, ensures order accuracy and enhances guest experiences through effective communication and menu knowledge. Drives sales through upselling techniques and fosters a positive atmosphere. a reliable team player who thrives in fast-paced, multi cultural environments and is eager to contribute to an outstanding guest experience a board a cruise ship
Overview
1
1
Language
5
5
years of professional experience
Work History
WAITRESS
BOTTEGA WHISKY AND WINE BAR OR TAMBO INTERNATIONAL
JOHANNESBURG
06.2024 - Current
- Delivered friendly and fast service to process high-volume food and drink orders at peak times.
- Kept dining area tidy, clearing tables and resetting them for new guests in a timely manner.
- Delivered meals and beverages promptly, ensuring orders were correct and met customer satisfaction.
- Optimised customer experience, serving each guest with sincere, positive and enthusiastic attitude.
- Assisted in opening and closing duties, including cleaning tasks and preparing the dining area for service.
- Greeted new customers, answered initial questions and took drink orders.
- Recommended wines, whisky and beverages to guest through effective upselling.
- Processed cash and card payments accurately using POS system.
Waitress
Mugg and Bean OR Tambo International
Johannesburg
11.2021 - 05.2024
- Kept dining area tidy, clearing tables and resetting them for new guests in a timely manner.
- Delivered meals and beverages promptly, ensuring orders were correct and met customer satisfaction.
- Delivered friendly and fast service to process high-volume food and drink orders at peak times.
- Optimised customer experience, serving each guest with sincere, positive and enthusiastic attitude.
- Greeted new customers, answered initial questions and took drink orders.
- Handled customer complaints with empathy, offering solutions to resolve issues and maintain positive dining experiences.
- Facilitated a welcoming atmosphere, engaging in friendly conversation with guests to enhance their dining experience.
- Laid tables with clean cutlery, crockery and glassware throughout sittings.
Education
NQF LEVEL 3 - MARKETING MANAGEMENT
EKURHULENI WEST COLLEGE
JOHANNESBURG GP01-2012
Skills
- customer service
- order accuracy
- menu knowledge
- table management
- cash handling
- problem solving
- team collaboration
- sales techniques
- Teamwork
- Strong communication
- Positive and approachable
- Organised and reliable
- Highly responsible and reliable
- Patience and composure
- Multitasking efficiency
- Patience under pressure
- Table serving
- Cleaning and sanitation
- Attentive
- Efficient under pressure
- Listening attentively
- Table clearing
- Customer feedback handling
- Table service
- English fluency
- Outstanding customer service
- Order taking
- Cleanliness and hygiene
- Resilient under pressure
- Verbal communication
- Safe food handling
- Cash handling accuracy
- Health and safety awareness
- Food and beverage service
- Memory for orders
- Expert multitasker
- Food service
- Dining customer service
- Table setting
- Cash and credit transactions
- Hygiene and cleanliness protocols
- Complaint handling
- Enthusiastic communicator
- Menu memorisation
- Food safety understanding
- Memorising orders
- Empathy towards customers
- Catering experience
- Health and Safety regulations
- Food safety awareness
- Food and beverage knowledge
- Upselling techniques
- Payment Processing
- Food presentation
- Table management understanding
- Cutlery polishing techniques
- Food preparation
- Table setting arrangements
- Menu knowledge comprehension
- Exemplary hygiene standards
- Allergy awareness
- Food hygiene protocol
- Table setting standards
- Opening and closing procedures
- Cleaning requirements
- Superb customer service
- Food hygiene regulations
- Cash handling and till reconciliation
- Order taking proficiency
- time management
Languages
English
Proficient
C2
Timeline
WAITRESS
BOTTEGA WHISKY AND WINE BAR OR TAMBO INTERNATIONAL
06.2024 - Current
Waitress
Mugg and Bean OR Tambo International
11.2021 - 05.2024
NQF LEVEL 3 - MARKETING MANAGEMENT
EKURHULENI WEST COLLEGE