Zawad Mwandla
Internal Sales Advisor
Durban
Summary
Efficient and driven Sales Representative, successful at managing multiple priorities in a challenging and fast-paced environment with a positive attitude. Proven the ability to identify customer needs, resolve conflicts and build customer relationships. Experienced in managing key accounts and supporting finance executives with projects and tasks when required.
Overview
2
2
years of professional experience
4
4
years of post-secondary education
Work History
Internal Sales Advisor
TVH PARTS South Africa
Durban
04.2022 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Maintained customer relationships and interactions, generated sales leads and tracked customer journeys in order to encourage and increase sales.
- Built and maintained relationships with clients to provide ongoing support.
- Produced detailed reports outlining key issues and proposed solutions.
- Planned, developed, and implemented strategies to convey information with key decision makers.
- Initiated promotional actions in collaboration with Marketing department.
- Anticipated responses and prepared clear and articulate answers.
- Accurately registered all information and provided correct administration.
- Suggested new sales strategies and implemented suitable actions.
- Remained calm and poised in high-stress and dynamic environment to promote service to customers and staff.
- Gathered and analysed customer feedback to inform product and service improvements.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Analysed customer service trends to discover areas of opportunity and provide feedback to management.
Customer Service Agent
CCI
DURBAN
10.2021 - 03.2022
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
- Entered customer interaction details in sales system to track requests, document problems and record solutions offered.
- Educated clients on account services and resolved client inquiries regarding statement information and account balances.
- Demonstrated high attention to detail, organisation and management of multiple tasks and projects simultaneously.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Entered customer interaction details in sales system to track requests, document problems, and record solutions offered
Sales Assistant. Part-time
Exclusive Books
DURBAN
09.2021 - 03.2022
- Helped customers locate products and checked store system for merchandise at other sites.
- Assisted customers with prompt and polite support in-person and via telephone.
- Fielded customer questions and shared information about products, availability and pricing.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Managed efficient cash register operations.
- Communicated orders to vendors, scheduled carriers for pickup if needed.
- Used in-store system to locate inventory and place special orders for customers.
- Provided exceptional services and pleasant shopping experiences to customers.
Education
Bachelor of Commerce Honours in Management - Business Management
The Independent Institute of Education
Durban, South Africa 02.2021 - 11.2021
Bachelor of Commerce in Law - Commerce / Law
The Independent Institute of Education
Durban, South Africa 02.2017 - 11.2020
Skills
Setting goals
Time management
Growth-mindset
Strategic thinking
Flexibility
Initiative
Customer relationship management
Active listening
Teamwork
Office administration
Problem-solving
Interpersonal skills
Microsoft word
Microsoft excel
Timeline
Internal Sales Advisor
TVH PARTS South Africa
04.2022 - Current
Customer Service Agent
CCI
10.2021 - 03.2022
Sales Assistant. Part-time
Exclusive Books
09.2021 - 03.2022
Bachelor of Commerce Honours in Management - Business Management
The Independent Institute of Education
02.2021 - 11.2021
Bachelor of Commerce in Law - Commerce / Law
The Independent Institute of Education
02.2017 - 11.2020