ZAWAD MWANDLA
INTERNAL SALES ADVISOR
Durban
Summary
Driven, determined, and skilled sales advisor with a demonstrated history of cultivating customer relationships, identifying their needs, and enhancing product sales within an organization. I continuously exceed sales targets and excel in building relationships with clients.
Overview
3
3
years of professional experience
2021
2021
years of post-secondary education
Work History
Internal Sales Advisor
04.2022 - Current
- Developed and implemented effective sales strategies boosting sales by 27%
- Foster and sustain customer relationships
- Driving sales through lead generation and meticulous tracking of customer engagement
- Cultivate relationships with key clients to ensure customer loyalty and satisfaction
- Generate comprehensive reports to highlight critical issues and recommend actionable solutions
- Execute strategic communication plans targeting key stakeholders to facilitate informed decision-making
- Collaborate with the marketing team to design and launch effective promotional campaigns
- Attend to customers' inquiries with well-crafted, articulate responses ensuring clarity and satisfaction
- Ensure precise data management and administrative accuracy across all customer interactions
- Engage actively in training to remain abreast of product developments and procedural changes
- Evaluate customer service patterns to identify improvement opportunities and changes in trends and advise management accordingly
Sales Assistant (Part-Time)
11.2021 - 04.2022
- Addressed customer inquiries ensuring clarity on products and pricing
- Employed strategic selling techniques to identify customer needs and suggested appropriate products and solutions
- Liaised with vendors for timely order placements and coordinated with couriers for shipment pick-ups
- Utilised an advanced inventory systems to maintain appropriate stock levels and fulfill special orders
- Fostered a welcoming environment, markedly improving the overall customer experience
Customer Service Agent
10.2021 - 03.2022
- Conducted thorough analysis of customer information to identify challenges, formulate effective solutions, and uphold superior service standards
- Diligently documented customer interactions challenges and resolutions in the sales system to ensure accurate tracking and follow-ups
- Guided clients on account service, timeously resolving inquiries related to statement details and account balances
- Managed multiple tasks and projects with an acute attention to detail
- Investigated underlying causes of customer concerns ensuring swift resolution of product service complaints
- Promptly addressed customer inquiries via inbound and outbound calls
- Delivered knowledgeable insights on products and services
Education
BACHELOR OF COMMERCE HONORS - MANAGEMENT
The Independent Institute of Education – Varsity College
Durban BACHELOR OF COMMERCE HONORS - LAW
The Independent Institute of Education – Varsity College
Skills
- Customer Relationship Management
- Microsoft Office Suite
- Strategic planning
- Proactive customer service
- Technical support
- Strong interpersonal and communication skills
- Ability to work collaboratively as part of a team
- Advanced inventory management system
- Campaign management
Timeline
Internal Sales Advisor
04.2022 - Current
Sales Assistant (Part-Time)
11.2021 - 04.2022
Customer Service Agent
10.2021 - 03.2022
BACHELOR OF COMMERCE HONORS - LAW
The Independent Institute of Education – Varsity College
BACHELOR OF COMMERCE HONORS - MANAGEMENT
The Independent Institute of Education – Varsity College
Similar Profiles
Adrián Pópulo QuirogaAdrián Pópulo Quiroga
Canguro at NACanguro at NA
Savanna FosterSavanna Foster
Personal Babysitter at NAPersonal Babysitter at NA
Elizabeth Paige SessomsElizabeth Paige Sessoms
Stay-at-Home Parent at NAStay-at-Home Parent at NA
Cathy Mih TaylorCathy Mih Taylor
NA at NANA at NA
ANELE NGCOBOANELE NGCOBO
Customer Service Representative at Exhibition PhotosCustomer Service Representative at Exhibition Photos