Zanele Gculisiwe Masinga

• Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
• Increased sales by building strong customer relationships and providing excellent service.
• Helped customers locate products and checked store system for merchandise at other sites.
• Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
• Enhanced customer satisfaction with personalized product recommendations based on their needs and preferences.
• Assisted customers with prompt and polite support in-person and via telephone.
• Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
• Kept up-to-date records of daily sales activities, monitoring progress towards individual goals.
• Processed transactions accurately while maintaining a high level of customer service.
• Fielded customer questions to share information about products, availability, and pricing.
• Met and exceeded sales targets consistently, contributing to overall team success.
• Collaborated with team members to achieve a cohesive and efficient store environment.
• Organized in-store promotions to increase awareness of new product lines.
• Increased store foot traffic with innovative window display designs.
• Implemented customer feedback system to identify and address areas for improvement.

• Managed VIP guest relations, ensuring exceptional service levels were met at all times.
• Responded to incoming guests, telephone calls, and email inquiries with efficiency and professionalism.
• Greeted guests upon arrival and offered assistance.
• Coordinated special requests from guests, including transportation arrangements or local activity bookings.
• Maintained a welcoming atmosphere with genuine interactions and professional communication skills.
• Organized guest events and activities to create memorable experiences and foster positive relationships.
• Handled customer complaints to satisfy and retain guests.
• Created welcoming and comfortable environment for guests.

Customer service

Visual merchandiser and store layout

Cashier's Responsibilities

Achievement Sales target

Customer centric approach