Ntombifuthi Mavundza
Tembisa
Summary
I strive for an excellent customer service by listening attentively to what the customer wants and showing compassionate in order to build long lasting relationship customer service professional with commitment to excellence and reputation for reliability. Known for achieving positive outcomes through effective communication and problem-solving. Focused on team collaboration and adapting to diverse customer needs, ensuring seamless service delivery. Strong interpersonal skills and customer-centric mindset valued by employers.
knowledgeable Customer Relation Management system with background in delivering exceptional customer service and resolving client issues efficiently. Demonstrated success in handling high call volumes and maintaining customer satisfaction through effective communication and problem-solving. Proven ability to utilize conflict resolution and active listening skills to enhance customer experiences.
Overview
19
19
years of professional experience
4
4
Languages
Work History
Customer Service Operator \ 2IC
Electronic Toll Collection\ Interdot
07.2014 - Current
- Data Capturing
- Keeping records of customers
- Handling customer’s queries
- Sending Report to Area Manager
- Store Opening
- CIT Banking
- Manual Validate Vehicle not recognized by the system
- Enhanced customer satisfaction by promptly addressing and resolving inquiries and concerns.
- Collaborated with team members to share best practices and improve overall service quality.
- Maintained accurate records of customer interactions, ensuring timely follow-up and resolution of issues.
- Participated in ongoing professional development opportunities aimed at enhancing the effectiveness of my role as a Customer Service Operator.
- Partnered with other departments to facilitate seamless issue escalation when necessary.
- Delivered exceptional service through effective communication, active listening, and empathy towards customers'' situations.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Educated customers about billing, payment processing and support policies and procedures.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Identified and resolved discrepancies and errors in customer accounts.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
Admin Cleck\Cashier
Sandwich Baron
11.2011 - 12.2012
- Store Opening
- Cash Handling
- Payments to Suppliers
- Filling
- Stock Count
- Created welcoming environment for customer by greeting and assisting, as well as quickly responding to customer inquiries and needs.
- Entered data into system and updated customer contacts with information to keep records current.
- Communicated with customers via phone and email to confirm deliveries and respond to inquiries.
- Maintained a professional office environment by ordering necessary supplies, managing inventory levels, and organizing workspaces.
- Increased customer satisfaction with prompt and courteous service while addressing inquiries and concerns.
- Enhanced office productivity by managing incoming calls, emails, and appointments for staff members.
Cashier & System Supervisor
Cashbuild
11.2006 - 08.2011
- Cash Handling
- Bulk deposit
- Return Stock
- Bank Statement Reconciliation
- Filling
- Staff Welfare
- Compiling Staff Availability
- Petty cash Handling
Education
National Diploma - Public Finance & accounting
UNISA
Pretoria, South Africa 04.2001 -
Access to Bcom
UNISA
Customer Journey - Customer Service
Mind Gap
Gauteng 04.2001 -
IsiZulu, English, Accounting, Economics & Business economics
Tembisa High School
Tembisa, South Africa01.2002
Skills
Good communication
References
Lebo Hlambela Eletronic toll collection (interdot) supervisor , 072 473 8129
Makelello Pheneas Sandwich Baron franchisee 084 259 9428
Musa Mukhwebane Cashbuild Divisional Mananger 078269 2077
Timeline
Customer Service Operator \ 2IC
Electronic Toll Collection\ Interdot
07.2014 - Current
Admin Cleck\Cashier
Sandwich Baron
11.2011 - 12.2012
Cashier & System Supervisor
Cashbuild
11.2006 - 08.2011
National Diploma - Public Finance & accounting
UNISA
04.2001 -
Customer Journey - Customer Service
Mind Gap
04.2001 -
Access to Bcom
UNISA
IsiZulu, English, Accounting, Economics & Business economics
Tembisa High School