Zandrie Small

Welkom

Summary

Proven to excel in high-pressure environments, I significantly enhanced guest satisfaction at Groenhuijs by leveraging strong multitasking abilities and exceptional customer service skills. My expertise in POS operations and ability to maintain a collaborative team atmosphere underscore my comprehensive skill set. Offering friendly and professional demeanor, with willingness to learn and grow in any environment.

Overview

years of professional experience

year of post-secondary education

Languages

Work History

Waitress

Groenhuijs

Welkom

01.2023 - Current

Maintained clean and welcoming dining environment, ensuring a positive guest experience.
Kept server areas clean and stocked to increase efficiency while working tables.
Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
Remained calm and poised when dealing with difficult customers or during busy shifts.
Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Managed cash transactions accurately, ensuring proper change was provided to customers as needed.

Education

High School Diploma -

Goudveld Highschool

Welkom, South Africa

01.2025 - 10.2025

Skills

Customer service

Dining area maintenance

Guest relations management

Point of sale (POS) system operations

Tip calculation

Basic math

Physical stamina

Verbal and written communication

Accurate money handling

Payment processing

Attention to detail

Strong multitasking

Timeline