Zandile Lucia Zide

• Compiling & Distribution of Attendance Registers
• Compiling of Learner commitment forms.
• Liaising training certificates & job cards.
• Laminating certificates.
• Distributing certificates.
• Liaising documents (electronic & hard copy).
• Receiving of applications & screening applications.
• Reference checks for recruitment.
• Compiling paperwork for interviews.
• Scheduling Interviews.
• Reception duties.
• Administrative duties.
• Posted job openings.
• Updating job descriptions.

• Greeted customers entering store and responded promptly to customer needs.
• Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
• Monitored customers for signs of security concerns and escalated issues to management.
• Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
• Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
• Stocked, tagged and displayed merchandise as required.
• Resolved customer complaints professionally, leading to improved customer relations and loyalty.
• Restocked and organized merchandise in front lanes.
• Assisted customers with returns, refunds and resolving transaction issues.
• Helped customers complete purchases, locate items, and join reward programs.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Worked flexible schedule and extra shifts to meet business needs.
• Trained new staff on register operations and customer service protocols.
• Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
• Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
• Promoted store promotions and incentive programs to increase overall sales revenue.
• Learned duties for various positions and provided backup at key times.
• Processed refunds and exchanges in accordance with company policy.
• Set up new sales displays each week with fresh merchandise.

Monitored frequency of various vehicle sizes utilizing specific roads during particular times.

• Organize & Conduct Student Programs
• Facilitated workshops promoting wellness and healthy lifestyle choices among students.
• Collaborated with campus organizations to coordinate outreach events and programs.
• Boosted student engagement by creating relatable and relevant discussion topics for peer education sessions.