Zandile Mbatha
Johannesburg
Summary
A highly skilled professional with a diverse background encompassing roles as a Project Administrator, Service Consultant, and Administrator. Demonstrates proficiency in efficiently organizing tasks and projects, maintaining clear and effective communication with diverse stakeholders, and resolving issues promptly. Possesses excellent time management skills, ensuring timely delivery of projects and maximizing overall productivity. A collaborative team player with a keen attention to detail, consistently maintaining accurate records and documentation. Brings a comprehensive skill set that combines project management expertise, client-focused service consultancy, and efficient administrative capabilities, making a valuable contribution to organizational success.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Project Administrator
BankservAfrica - PMO
05.2022 - Current
- Provided administrative support to the Project Manager including scheduling meetings, taking notes.
- Tracked changes in requirements throughout various phases of a project's lifecycle.
- Ensured that all relevant documentation was up-to-date throughout the life cycle of each project.
- Served as single point of contact for project scheduling and changes to maintain oversight while keeping progress on track.
- Facilitated communications between various departments involved in a particular project activity.
- Coordinated with internal and external teams to ensure that all tasks were completed on time.
- Checked project compliance and reviewed contractor scope, materials and pricing take-off for competitive bidding.
- Organized team meetings and ensured timely delivery of deliverables from each team member.
- Created and distributed reports on project progress to stakeholders.
- Supported the Project Manager in developing strategies for risk management.
- Maintained a database of key contacts related to the project activities.
- Prepared presentations related to ongoing projects for senior management review.
- Kept detailed progress records to hit strict deadlines and adjust plans.
Service Consultant
Discovery - Commissions
02.2017 - 04.2022
- Handled incoming calls from brokers, agents and regarding commission queries.
- Utilized problem-solving skills while dealing with difficult situations involving dissatisfied brokers.
- Participated in team meetings to discuss potential solutions for improving broker experience.
- Demonstrated knowledge of company products and services, including pricing plans and features.
- Maintained accurate records of broker interactions, transactions, comments, and complaints.
- Provided excellent customer service to brokers by answering inquiries and resolving complaints.
- Collaborated with other departments within the organization to ensure that all requests were handled efficiently.
Administrator
Discovery - Commissions
06.2011 - 01.2017
- Monitored emails, sorted mail and distributed correspondence accordingly.
- Answered incoming calls and responded to customer inquiries.
- Responded promptly to broker complaints in a professional manner.
- Updated databases with new broker information and terminations.
- Ensured that all broker and broker contracts were accurately completed and captured.
Education
Postgraduate Diploma in Business Administration -
University of The Witwatersrand
07-2024
Bachelor of Business Administration -
UNISA
04-2022
Skills
- Efficient organization of tasks, projects, and resources
- Clear and effective communication with team members, clients, and stakeholders
- Problem-solving ability to identify and resolve issues promptly
- Excellent time management skills to meet deadlines and maximize productivity
- Strong ability to work collaboratively in a team environment
- Attention to detail in maintaining accurate records and documentation
Certification
- Certified Associate in Project Management (CAPM)®
- Agile Project Management (AgilePM®) Certification
- Certified ScrumMaster (CSM)®
References
References available upon request.
Timeline
Project Administrator
BankservAfrica - PMO
05.2022 - Current
Service Consultant
Discovery - Commissions
02.2017 - 04.2022
Administrator
Discovery - Commissions
06.2011 - 01.2017
Postgraduate Diploma in Business Administration -
University of The Witwatersrand
Bachelor of Business Administration -
UNISA
- Certified Associate in Project Management (CAPM)®
- Agile Project Management (AgilePM®) Certification
- Certified ScrumMaster (CSM)®
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