ZANDILE KUBHEKA
Data Capturer
Meadowlands,Soweto
Summary
Detail-oriented and adaptable Administrative Professional with extensive experience in call centre operations, data capturing, administration, and customer service. Skilled in managing confidential information, compiling reports, and providing high-level support to executives. Proficient in Microsoft Office Suite and various industry systems, with a proven track record of accuracy, efficiency, and exceptional communication skills.
Overview
14
14
years of professional experience
Work History
Data Capturer
Anova Health Institute
2023.12 - 2025.02
- Captured and verified patient data from allocated clinics into prescribed systems.
- Maintained accurate daily, weekly, and monthly statistics.
- Verified lab results on TIER.net and provided regular progress reports.
Financial Advising Learnership
Old Mutual
2023.06 - 2023.08
- Assessed clients’ financial needs and created tailored plans.
- Provided strategic advice on financial products and services.
Data Capturer
Anova Health Institute
2022.10 - 2023.04
- Updated COVID vaccination eligibility data.
- Captured statistics on EVDS and submitted official reports.
Data Capturer
Anova Health Institute
2022.01 - 2022.09
- Collected adolescent health programme data from multiple clinics.
- Maintained accuracy in statistical and system reporting.
Data Capturer
Anova Health Institute
2019.04 - 2021.09
- Captured programme data for adolescent girls and young women aged 15–24.
- Updated records and verified lab results on TIER.net.
Admin Assistant
City of Joburg Health Dept, Parkhurst Clinic
2018.07 - 2018.09
- Managed patient files, bookings, and daily clinic administration.
Call Centre Logger
EOH Security & Building Technologies
2017.03 - 2017.12
- Logged customer faults, generated quotations, and managed service calls.
Call Centre Agent – Debt Collection
MBD Credit Solutions
2015.01 - 2016.12
- Negotiated payment arrangements and educated debtors on consequences of non-payment.
Admin Assistant
City of Joburg Health Dept
2013.06 - 2014.11
- Assisted Executive Secretary with scheduling, meeting arrangements, and filing.
Casual Interpreter
Vrede Magistrate Court
2011.02 - 2013.04
- Provided multilingual interpretation between Afrikaans, English, Sotho, and Zulu.
Education
Grade 12 - undefined
Vrede Hoërskool
01.2007
Certificate in Call Centre Training - undefined
Cornerstone College
01.2009
Certificate in Call Centre Training - undefined
Khomanani Business College
01.2013
Skills
- Strong verbal and written communication skills
- Administrative and organisational expertise
- Fast and accurate data entry
- Customer service excellence and complaint resolution
- Team collaboration and leadership ability
- Confidentiality and professional discretion
- Effective time management under pressure
- Continuous learning and skills development
Languages
Zulu
English
Afrikaans
Sotho
Personal Information
- Nationality: South African
- Driving License: Code 10
Timeline
Data Capturer
Anova Health Institute
2023.12 - 2025.02
Financial Advising Learnership
Old Mutual
2023.06 - 2023.08
Data Capturer
Anova Health Institute
2022.10 - 2023.04
Data Capturer
Anova Health Institute
2022.01 - 2022.09
Data Capturer
Anova Health Institute
2019.04 - 2021.09
Admin Assistant
City of Joburg Health Dept, Parkhurst Clinic
2018.07 - 2018.09
Call Centre Logger
EOH Security & Building Technologies
2017.03 - 2017.12
Call Centre Agent – Debt Collection
MBD Credit Solutions
2015.01 - 2016.12
Admin Assistant
City of Joburg Health Dept
2013.06 - 2014.11
Casual Interpreter
Vrede Magistrate Court
2011.02 - 2013.04
Grade 12 - undefined
Vrede Hoërskool
Certificate in Call Centre Training - undefined
Cornerstone College
Certificate in Call Centre Training - undefined
Khomanani Business College