Makwande Perceviarance Mabaso
Bergville
Summary
Please read through my CV, that I am submitting for the advertised post. This document will provide you with an overview of my extensive training and experience. My work history will provide a detailed description of the valuable skills that I have gained and possess.
I am an individual who is self-motivated,self-disciplined, problem solving (solution orientated) and who likes to work with people, socializing and can adapt to different environments and take on any challange with determination, dedication, winning spirit and pride, and always willing to learn. Personal development ranks high in terms of my yearly and long term goals.
Overview
5
5
years of professional experience
4
4
Languages
Work History
Data Capturer
Clinton Health access initiative,Emmaus Hospital
Bergville
10.2021 - 03.2022
- Capturing of vaccinated people against COVID-19
- Contact tracing of close contacts to positive cases
- Daily capturing of positive cases for Covid-19
- Daily reporting of district and hospital stats for COVID-19
- Knowledge of excel and report writing
- Record keeping
- Entered client information into databases quickly and with minimal errors.
- Built and maintained tracking databases for variety of measuring aspects.
- Searched, extracted and interpreted information to determine correct input procedure.
- Kept optimal quality levels to prevent critical errors and support team performance targets.
- Managed documents by organizing forms, making photocopies, filing records, preparing correspondence, and creating reports.
- Entered numerical data into databases with speed and accuracy using 10-key pad.
- Verified accuracy and validity of data entered in databases
- Corrected data entry errors to prevent duplication or data degradation.
- Sent completed entries for evaluation and final approval.
- Maintained files, records and chronologies of entry activities.
- Uploaded or transmitted data using secure protocols.
Call Center Agent
Nedbank
Durban
07.2017 - 08.2019
- Assisting clients with use and navigation of the bank’s app
- Assisting with stopping cards
- Assisting clients with overseas banking and setting up.
- Leveraged sales expertise to promote products and capitalize on upsell opportunities.
- Processed debit and credit card and electronic check payments.
- Attended telephone skills and program information training sessions to boost aptitude.
- Compiled status and performance reports for team leaders to address company strengths and weaknesses.
- Boosted customer service satisfaction ratings through consistent quality control.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Educated customers on company systems, form completion, and access to services.
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
- Addressed customer account discrepancies and concerns.
- Verified accurate responses to questions and inquiries by maintaining advanced product knowledge.
- Maintained user account data by initiating account access and establishing in database.
- Analyzed and escalated complaints, issues and grievances to designated departments for investigation and response.
- Automated processes to manage remote network.
- Maintained and managed customer files and databases.
- Sought out extra training opportunities to enhance customer relationship management abilities.
- Maintained and encouraged customer loyalty through courteous and efficient resolution of disputes, complaints and discrepancies.
- Responded to customer calls and emails to answer questions about products and services.
- Received multiple positive reviews acknowledging dedication to excellent customer service.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Education
Introduction To SAMTRAC - Occupational Safety
NOSA College
Durban 11.2020 - 12.2020
Computer Skills - Computer Skills
Astronomy AC FET College
Bergville 02.2021 - 07.2021
Matric - undefined
Dundee High School
Skills
Strong interpersonal skillsundefined
Timeline
Data Capturer
Clinton Health access initiative,Emmaus Hospital
10.2021 - 03.2022
Computer Skills - Computer Skills
Astronomy AC FET College
02.2021 - 07.2021
Introduction To SAMTRAC - Occupational Safety
NOSA College
11.2020 - 12.2020
Call Center Agent
Nedbank
07.2017 - 08.2019
Matric - undefined
Dundee High School
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