Zamokuhle Mavundla
Customer Advisor
Johannesburg,South Africa
Summary
Focused customer relations professional skilled in lead generation, customer relationship development and sales. Accomplished in providing unsurpassed support to demanding customers. Offering experience in related roles, as well as passion for improving service delivery, enhancing knowledge and exceeding expectations.
Overview
10
10
years of professional experience
6
6
years of post-secondary education
Work History
Customer Advisor
iWYZE
Johannesburg, Gauteng
08.2019 - Current
- Navigated extensive company knowledge base to obtain appropriate solutions for customer service issues.
- Resolved customer issues to enable mutually beneficial outcomes and encourage continued cooperation.
- Engaged in consultative sales, cross-selling and up-selling activities to align customer needs with business offerings.
- Created, articulated and championed vision and standards for user experience.
- Answered customer service inquiries via telephone, email and chat platform to address customer needs and promote optimum outcomes.
- Participated in interactive training programs to expand knowledge of company products and policies.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
Administrator
iWYZE
Johannesburg, Gauteng
06.2013 - 07.2019
- Entered and maintained departmental records in company database.
- Reduced recordkeeping errors by precisely handling financial transactions, journal entries and accounts payable and receivable activities.
- Screened and transferred incoming calls, took down messages and transmitted information and documents to internal personnel.
- Managed payroll, transactions, invoicing and budgeting to decrease financial inconsistencies.
- Computerized office activities, maintained customer communications and tracked records through delivery.
Emergency Dispatcher
Europe Assistance
Constantia , Gauteng
01.2012 - 05.2013
- Questioned callers to determine nature of problems and locations to direct type of response needed.
- Used [Software] to track and maintain case incident numbers and logs.
- Routed calls to police, fire and ambulance service to meet individual call needs.
Education
High School Diploma -
M.H Jossub Secondary
Lenasia 01.2007 - 12.2011
Certificate - Insurance
Intelligo Sollutions
Johannesburg 01.2018 - 12.2018
Skills
Service-oriented mindset
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Business opportunities are like buses, there’s always another one coming.
Richard Branson
Timeline
Customer Advisor
iWYZE
08.2019 - Current
Certificate - Insurance
Intelligo Sollutions
01.2018 - 12.2018
Administrator
iWYZE
06.2013 - 07.2019
Emergency Dispatcher
Europe Assistance
01.2012 - 05.2013
High School Diploma -
M.H Jossub Secondary
01.2007 - 12.2011