Tinyiko Mary-Jane Maluleke
Customer care
Mabopane
Summary
Self-directed Customer Service professional dedicated to promoting loyalty and retention through proactive communication, effective problem-solving and personable follow-through. Utilizes company support resources, personal expertise and critical thinking skills to manage concerns independently with willingness to escalate critical issues. Offering 7 years of service-focused experience.
Dependable employee establishes rapport and trust with patients and helps complete daily living tasks to enhance quality of life. Driven to prioritize individual needs with attention to important details. Valued as accommodating, kind-hearted team player dedicated to expanding knowledge and responsibilities. Skilled Care Provider assisting elderly, convalescents, or persons with disabilities with daily living activities in-home or within care facility. Keep house by making beds, doing laundry, washing dishes and preparing meals. Advise families and healthcare team regarding health concerns, nutrition, cleanliness and household activities.
Overview
10
10
years of professional experience
4
4
years of post-secondary education
5
5
Languages
Work History
Customer Advisor
First National Bank
Johannesburg, GP
05.2016 - Current
- Resolved customer issues to enable mutually beneficial outcomes and encourage continued cooperation.
- Answered customer service inquiries via telephone, email and chat platform to address customer needs and promote optimum outcomes.
- Collaborated with cross-functional teams to provide timely and accurate responses to customer inquiries.
- Handled difficult customer situations with grace and professionalism, consistently meeting first-call resolution metrics.
- Analyzed customer feedback and generated reports to identify trends and opportunities for improvement.
- Navigated extensive company knowledge base to obtain appropriate solutions for customer service issues.
Care Support Worker
Maluleke & Sister
Johannesburg, GP
01.2014 - 11.2016
- Provided safe mobility support to help patients move around personal and public spaces.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Built strong relationships with clients to deliver emotional support and companionship.
- Maintained entire family's schedule and organized events.
- Handled incoming mail, bills and invoices and completed appropriate actions.
Education
Certificate of Higher Education - Support
Udemy
Gauteng-South Africa 06.2023 -
Certificate of Higher Education -
Willowridge High School
Pretoria, GP 01.1995 - 11.1998
Skills
Service-oriented mindset
Timeline
Certificate of Higher Education - Support
Udemy
06.2023 -
Customer Advisor
First National Bank
05.2016 - Current
Care Support Worker
Maluleke & Sister
01.2014 - 11.2016
Certificate of Higher Education -
Willowridge High School
01.1995 - 11.1998
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