Zamanganga Shozi
Team Manager
Durban
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Proficient Job Title delivering encouragement and feedback to help employees be successful. Energetic professional with great poise. Well-trained in Skill. Adept individual with more than Number years working as Manager for $Number revenue-generating business. Determined and experienced in mentoring and challenging team members to meet and exceed company goals.
Overview
10
10
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work History
Team Manager
CCI South Africa
Durban
02.2018 - Current
Customer Service Representative
CCI South Africa
Durban
02.2018 - 10.2019
- Answered constant flow of customer calls with minimal wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services, and company information.
- Updated account information to maintain customer records.
Sales Representative
Ignition
Durban
01.2017 - 12.2017
Lab Assistant
UKZN Westville
Durban
05.2014 - 12.2014
- Assisted with ordering supplies and equipment, calibrating instruments and preventive maintenance.
- Prepared specimens for testing and analysis.
- Verified final products passed quality control standards before release.
- Prepared specimens for analysis and established proper chronological priorities in testing.
Education
Bachelor Of Science - Biological Sciences
UKZN Westville
Durban, Westville 02.2011 - 11.2014
Skills
Staff Management
Sales and marketing
Strategic planning
Business planning
MS Office
Self-Motivated
Multitasking Abilities
Google Workspace
Dependable and Responsible
Employee Evaluation
Key performance indicators
Performance improvement
Complaint resolution
Written Communication
Flexible and Adaptable
Certification
CM - Certified Manager Certification
Timeline
CM - Certified Manager Certification
02-2022
Team Manager
CCI South Africa
02.2018 - Current
Customer Service Representative
CCI South Africa
02.2018 - 10.2019
Sales Representative
Ignition
01.2017 - 12.2017
Lab Assistant
UKZN Westville
05.2014 - 12.2014
Bachelor Of Science - Biological Sciences
UKZN Westville
02.2011 - 11.2014