ZAMALOTSHWA MNCUBE
JOHANNESBURG
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
5
5
years of professional experience
Work History
Yes Learner Rentals
Arjo
JOHANNESBURG
11.2024 - Current
- Achieved cost-savings by developing functional solutions to problems.
- Managed communication flow with technicians, ensuring air mattresses reached hospitals within a designated time.
- Communicated with customers courteously while addressing concerns and resolving issues.
- Coordinated daily dispatch operations and ensured technicians departed with an adequate supply of air mattress systems.
- Captured data on the array software of air mattresses being used within facilities by patients for accurate billing.
Receptionist
EpicLife Financial Services
Johannesburg
12.2022 - 04.2023
- Managed the switchboard efficiently, handled a high volume of incoming calls, and directed them to the appropriate departments
- Maintained a professional and welcoming reception area, ensuring visitors and clients were attended to promptly and courteously
- Facilitated courier collections and deliveries, ensuring timely and accurate dispatch and receipt of packages
- Completed administrative tasks
- Resolved customer complaints effectively, demonstrating excellent customer service skills
Call Centre Agent (Sales)
Epic Life Financial Services
Johannesburg
03.2022 - 11.2022
- Initiated outgoing calls to customers or prospects using provided scripts or guidelines
- Promoted products/services, explained features, and persuaded potential customers to make purchases or appointments
- Identified and qualified leads through cold/warm calling, gathering information, and updating databases
- Assisted customers, addressed concerns, and resolved issues professionally and efficiently
- Managed interactions with customers and potential customers with the use of CRM software
- Performed office administrative and data capturing tasks
Store Clerk
Pick N Win Supermarket
Dundee
01.2021 - 11.2021
- Provided exceptional customer service
- Handled day-to-day administration in the store
- Effectively worked as a part of a team following company policies and procedures to achieve sale goals
- Operate equipment such as cash registers, credit card machines, and scanners
- Performed tasks related to opening and closing the store
- Assisted with special events, promotions, and sales
- Maintained knowledge of products, services, and promotions
Executive Council
UFS-SRC
Bloemfontein
10.2019 - 09.2020
- Effectively communicated with prospective students through phone and email, addressing inquiries promptly
- Provided executive support to SRC
- Ensured operational readiness by restocking office supplies and managing purchase orders
- Delivered exceptional customer service by greeting visitors warmly and providing knowledgeable assistance, fostering a professional and welcoming environment
Education
B.Sc. - Behavioural Genetics, Genetics, Psychology
01.2021
- Bachelor of Science in Behavioural Genetics with a dual focus on Genetics and Psychology.
- Studied comprehensive modules including Physical, Organic, and Analytical Chemistry.
- Developed quantitative skills through Introduction to Statistics and Calculus, alongside advanced Biostatistics.
- Gained knowledge in Zoology, Entomology, Biochemistry, and Microbiology.
- Explored physics concepts in Mechanics and Optics.
- Delved into Human Genetics, Molecular Genetics, and Human Physiology.
- Examined mental health through Health Psychology and Psychopathology.
- Investigated personality theories in Personology and Social Psychology.
- Mastered Research Methodology for scientific inquiry.
- Studied human development in Developmental Psychology.
- Specialized in Genomics and Behavioural Genetics.
- Analyzed genetic diversity and preservation in Population and Conservation Genetics.
- Acquired expertise in Human Molecular Biology, Immunology, and Haemostasis.
- Enhanced computer literacy for modern scientific environments.
Grade 12 (National Senior Certificate) - English, Afrikaans, Physical Sciences, Mathematics, Life Sciences, Consumer Studies, Life Orientation
01-2016
Skills
- MS Office Suite
- Teamwork
- Collaboration
- Telephone etiquette
- Communication skills
- Analytical Problem-Solving
- Critical thinking
- Customer Service
- Adaptability
- Flexibility
- General Office Administration
- Clerical support
- Multitasking
- Office housekeeping
References
References available upon request.
Timeline
Yes Learner Rentals - Arjo
11.2024 - Current
Receptionist - EpicLife Financial Services
12.2022 - 04.2023
Call Centre Agent (Sales) - Epic Life Financial Services
03.2022 - 11.2022
Store Clerk - Pick N Win Supermarket
01.2021 - 11.2021
Executive Council - UFS-SRC
10.2019 - 09.2020
University Of The Free State - B.Sc., Behavioural Genetics, Genetics, Psychology
Sarel Cilliers High School - Grade 12 (National Senior Certificate), English, Afrikaans, Physical Sciences, Mathematics, Life Sciences, Consumer Studies, Life Orientation
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