Zama Sithole
Administrator
Summary
Professional and knowledgeable senior receptionist versed in administrative support and customer service. Offering 2 years of experience managing company reputation with customers. Highly efficient and accurate with strong planning, problem-solving and communication skills. Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Receptionist Administrator
John Thompson
03.2022 - 02.2024
- Kept reception area clean and neat to give visitors positive first impression.
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Handled complaints and questions, and re-directed calls to other team members.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Took delivery of packages and documents, applying appropriate internal policies relating to chain of possession.
- Oversaw office equipment maintenance to support continuous and uninterrupted operations.
- Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
- Handling transcription,printing,photocopying and emails.
- Archiving
Administrative Assistant
NCPD
02.2020 - 01.2021
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Scheduled office meetings and client appointments for staff teams.
- Executed record filing system to improve document organization and management.
- Assisted development and implementation of new administrative procedures.
- Managed filing system, entered data and completed other clerical tasks.
- Performed research to collect and record industry data.
- Created and maintained databases to track and record customer data.
- Assisted coworkers and staff members with special tasks on daily basis.
Picker Packer
Medal Paints
01.2011 - 06.2016
- Prepared orders for shipment by inserting associated paperwork, tagging boxes, and scanning barcodes to upload package data to tracking system.
- Pulled orders quickly to maintain demanding productivity goals.
- Scanned packages and boxes and moved to loading dock for shipment.
- Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
- Protected materials for transport by correctly packaging products in boxes and crates.
- Operated equipment such as pallet jacks and hand trucks to move heavy boxes.
- Picked and packed order items.
- Maintained tidy and clean work areas to promote optimal productivity and safety standards.
Education
High School Diploma -
04.2001 -
- Grade 12, Meadowlands high school, 2008.
- Business Administration level 3, 2021
- Business Administration level 4, 2023
Skills
Fee Collection
Office Equipment Maintenance
Guest Relations
Multi-Line Phone Operation
Clerical Note-Taking
Document Scanning and Digitization
Mail Routing
Appointment Scheduling
Document Retrieval
Project Coordination
Confidential Information Management
Certification
CAP - Certified Administrative Professional
Timeline
Receptionist Administrator - John Thompson
03.2022 - 02.2024
Administrative Assistant - NCPD
02.2020 - 01.2021
Picker Packer - Medal Paints
01.2011 - 06.2016
Meadowlands High School - High School Diploma,
04.2001 -