Janita Delport
Optometry Receptionist & Administrative Assistant
Randvaal
Summary
Professional and knowledgeable senior receptionist versed in administrative support and customer service. Offering 5 months of experience managing company reputation with customers. Highly efficient and accurate with strong planning, problem-solving and communication skills.
Eager Receptionist Administrator maintains consistently amiable interactions with colleagues and clients. Constantly evangelizes for internal policy execution and positive client interactions. Represents business interests to promote internal goal achievement and external business outreach.
Overview
2
2
Languages
Work History
Receptionist Administrator
Imran Tilly Optometrist
11.2025 - Current
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Handled complaints and questions, and re-directed calls to other team members.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Boosted company image by providing friendly, professional, and timely assistance to all visitors, clients, and vendors.
- Kept reception area clean and neat to give visitors positive first impression.
- Enhanced customer satisfaction by efficiently managing incoming calls and directing them to appropriate departments.
- Maintained a clean, organized, and welcoming reception area with updated reading materials for visitors while monitoring security by verifying visitor credentials and issuing visitor badges.
- Expedited daily office tasks such as mail distribution, document scanning, photocopying, and data entry to ensure smooth workflow.
- Assisted in the planning and execution of company events for improved employee morale and client relations.
- Contributed to a positive work environment through excellent interpersonal skills and genuine care for colleagues'' needs or concerns.
- Acted as first point of contact and set appointments for prospective clients.
- Supported executive staff with calendar management, meeting coordination, travel arrangements, and expense reporting for optimal time utilization.
- Took delivery of packages and documents, applying appropriate internal policies relating to chain of possession.
- Managed multi-line phone system, ensuring prompt and courteous service to callers.
Education
Matric - Grade 12
Dr Malan
Meyerton12-2024
Certificate - Teaching English As A Second Language
TEFL Universal
Online 04.2001 -
HR Managment
Waterfall School of Business
Stellenbosch, South Africa 04.2001 -
Skills
Office equipment maintenance
Fee collection
Guest relations
Reception management
Mail handling
Document management
Payment collection
Appointment setting
Reception area maintenance
File organization
Interests
Netbal, Gym, Enjoy watching over kids, Outdoor
Timeline
Receptionist Administrator
Imran Tilly Optometrist
11.2025 - Current
Certificate - Teaching English As A Second Language
TEFL Universal
04.2001 -
HR Managment
Waterfall School of Business
04.2001 -
Matric - Grade 12
Dr Malan