Summary
Overview
Work History
Education
Skills
Timeline
StoreManager
Zama Mbatha

Zama Mbatha

Waitress
Johannesburg,GP

Summary

Dynamic and dedicated professional with extensive experience at Nandos Benmore, excelling in customer service and guest relations management. Proven ability to enhance dining experiences through effective multitasking and maintaining a clean environment. Recognized for resolving customer inquiries promptly while supporting team productivity during peak hours.

Overview

4
4
years of professional experience
1
1
Language

Work History

Waitress

Nandos Benmore
07.2017 - 04.2021
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.

Drive-Thru Cashier

Nandos Benmore
07.2017 - 02.2021
  • Maintained clean and organized workstations, adhering to strict health and safety guidelines.
  • Provided exceptional customer service, addressing inquiries and resolving issues promptly.
  • Handled customer inquiries and complaints professionally, resolving issues promptly and courteously.
  • Improved team productivity by assisting with food preparation during peak hours when needed.

Education

High School Diploma - Care Giver

Stella College
Vryhead
03.2011

Skills

Customer service

Dining area maintenance

Guest relations management

Menu recommendations

Timeline

Waitress

Nandos Benmore
07.2017 - 04.2021

Drive-Thru Cashier

Nandos Benmore
07.2017 - 02.2021

High School Diploma - Care Giver

Stella College
Zama MbathaWaitress