Yvonne Thabitha Maome
Modderbee Benoni
Summary
Professional with strong background in customer support, excelling in conflict resolution, communication, and problem-solving. Known for fostering collaborative team environment and adapting to changing needs to ensure customer satisfaction. Skilled in handling multiple tasks efficiently, leveraging empathy and active listening to build rapport with clients and team members alike.
Overview
18
18
years of professional experience
Work History
Customer Service Agent (Call Centre for SAA using Amadeus system)
Merchants
02.2023 - Current
Administration (Tax invoices, Quotations, Filing and Vantage System)
Diamons .D Chemicals
06.2023 - 08.2023
- Reason: Two months contract
Call Centre (using Sabre system) and Administration
Comair Limited
12.2020 - 04.2021
- Reason: Contract
Customer Service Agent/Acting supervisor
Comair Limited
07.2008 - 09.2020
- Meeting arrival flights (domestic, Regional and International mainly British Airways)
- Boarding departure flights (Domestic, Regional and International British Airways)
- Check in (Domestic, Regional and International British Airways flight)
- Ticket Sales for domestic, regional and International flights using Amadeus and Sabre using Sabre systems.
- Reason: Retrenchment
Customer Service
MacDonald's
05.2007 - 07.2008
Education
Microsoft Office Practice -
YOULEARNIT Academy
01.2008
Senior Certificate - Grade 12
ST Paul's High School
01.2004
Skills
- Customer service
- Data entry
- Problem resolution
- Outstanding communication skills
- Conflict resolution
- Complaint handling
- Call center experience
- Empathetic and genuine
- Customer complaint resolution
- Call control
References
- Nomsa, Nyathi, Supervisor, 073 817 0489
- Lomthandaza, Makhubedu, Supervisor, 071 431 8544
- Vusi, Ndlovu, Davetyon Mall Centre Manager, 064 629 0047
- Pastor Boitumelo, Phalwane, Supervisor, 079 020 7770
Timeline
Administration (Tax invoices, Quotations, Filing and Vantage System)
Diamons .D Chemicals
06.2023 - 08.2023
Customer Service Agent (Call Centre for SAA using Amadeus system)
Merchants
02.2023 - Current
Call Centre (using Sabre system) and Administration
Comair Limited
12.2020 - 04.2021
Customer Service Agent/Acting supervisor
Comair Limited
07.2008 - 09.2020
Customer Service
MacDonald's
05.2007 - 07.2008
Senior Certificate - Grade 12
ST Paul's High School
Microsoft Office Practice -
YOULEARNIT Academy
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