Yvonne Kgodumo
Sales Manager
Pretoria
Summary
Highly communicative professional with more than 20 years of expertise as Concierge for high-end hotel chains, and also worked as an International Shore Excursion Manager for Carnival Cruise lines, Miami, Florida. A Team player that provides exceptional guest service and customer service in sales. Background in industry positions at luxury resorts and international sales where client satisfaction is of utmost importance.
Overview
13
13
years of professional experience
Work History
Shore Excursions Manager
Carnival Cruise Lines
05.2004 - 07.2012
- Generated travel-related reports for clients to facilitate decision-making.
- Communicated proactively with guests about excursion details and any relevant updates, fostering trust and satisfaction among customers.
- Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
- Created promotional materials to increase visibility and attract larger market share.
- Increased sales performance in department by 60%
- Negotiated competitive rates with suppliers, resulting in cost savings while maintaining quality experiences for guests
- Consistently fostered business growth by delivering first-rate travel advising and itineraries to develop valuable client relationships
- Created engaging pre-excursion presentations that informed guests about upcoming experiences while building anticipation and excitement around each offering
- Generated travel-related reports for clients to facilitate decision-making
Guest Service Agent
Sheraton Hotel And Towers
03.1999 - 08.2003
- Upheld hotel policies and procedures by providing high level of customer service.
- Ensured compliance with all safety regulations by conducting regular walk throughs of public spaces.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Monitored inventory levels of office supplies and promotional materials, placing orders as necessary for timely replenishment.
- Maintained high level of professionalism and discretion when dealing with guests.
- Provided guests with information on local attractions, restaurant and transportation services to enhance stay.
- Supported front desk team members during peak times, ensuring efficient operations under high-pressure situations.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention
- Developed strong relationships with repeat customers, fostering loyalty and return visits
- Contributed towards an overall increase in online review ratings by providing prompt assistance whenever required
Education
Certificate In Sales And Marketing - Marketing
Damelin College
Pretoria 05.2002
Skills
Professionalism
Guest Services Agent training
Information Protection
Customer Service
International and Domestic Travel
Business Development
Accomplishments
- Supervised team of 2 staff members.
- Collaborated with team of 30 in the development of Ports of Call in United States (Carnival Cruise Lines) .
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Additional Information
Expert Knowledge in Shore Excursion Manager at Carnival Cruise line (USA), Miami, Florida.
With 10 years experience under my belt in the tourism and customer service industry, I have knowledge in sales on an international level, my experience will impact the South African sales industry in order to improve and attract sales in a multi discipilany manner.
References
Carnival Cruise Lines:
Contact: HR department ( Miami , Florida )
Tel: (800) 845-2599
Email: kristin.hansen@carnival.com
Sheraton Hotel and Towers:
Adress: Church & 643 Corner
Stanza Bopabe , Wessels St
Pretoria
012 429 9999
Timeline
Shore Excursions Manager
Carnival Cruise Lines
05.2004 - 07.2012
Guest Service Agent
Sheraton Hotel And Towers
03.1999 - 08.2003
Certificate In Sales And Marketing - Marketing
Damelin College
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