William Mackenzie Quinton
Senior Destinations Manager
Cape Town
Summary
With a proven track record at Celebrity Cruises, I excelled in enhancing guest experiences and maximizing revenue through strategic tour planning and vendor negotiation. My leadership in team settings and adept problem-solving skills have consistently improved operational efficiency and customer satisfaction.
Offering strong organizational abilities and passion for delivering exceptional guest experiences, eager to learn and grow in role. Delivers keen understanding of customer service principles and event coordination. Ready to use and develop communication and problem-solving skills in Shore Excursions Manager role.
Overview
6
6
years of professional experience
8
8
years of post-secondary education
3
3
Languages
Work History
Shore Excursions Manager
Celebrity Cruises
10.2023 - Current
- Developed an effective system for managing refunds and cancellations, minimizing financial loss due to last-minute changes.
- Optimized scheduling to maximize guest participation in shore excursions, increasing revenue potential.
- Developed strong relationships with local tour operators, ensuring top-quality excursions for guests.
- Collaborated with shipboard departments to ensure seamless integration of shore excursions into daily programming.
- Improved on-board revenue by creating enticing marketing materials showcasing excursion options.
- Responded effectively to unforeseen challenges or changes in itinerary, ensuring minimal impact on guest enjoyment of excursions.
- Managed a high-performing team of staff members, providing training and support to ensure excellent customer service.
- Maintained accurate inventory records, enabling efficient allocation and distribution of resources across all excursions.
Assistant Shore Excursion Manager
Celebrity Cruises
05.2023 - 10.2023
- Developed a comprehensive training program for new staff, increasing overall team performance.
- Promoted dedicated customer service and support by promptly resolving customer complaints.
- Analyzed guest feedback data to identify trends and areas of improvement in excursion offerings.
- Managed inventory and sales of promotional materials, contributing to revenue growth.
Destination Specialist
Celebrity Cruises
09.2022 - 05.2023
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Offered advice and assistance to customers, paying attention to special needs and wants.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Online English Tutor
Rhodes Training
04.2022 - 09.2022
- Developed methods to teach independent study skills to help students excel academically.
- Tutored students to develop deeper comprehension of English course materials and better understanding of assignments to improve academic success.
- Applied in-depth understanding of course materials and tutoring tactics to help new students.
Kindergarten Teacher
Freesoul Montesorri Kindergarten
02.2022 - 04.2022
- Created child-centered learning environment characterized by consistent application of sound mental health and educational psychology practices.
- Delivered lesson plans, implemented school curriculum and used data to create, monitor and establish personalized learning plan for each student.
- Exercised good classroom management focused on positive behavior support by clearly articulating fair and consistent expectations along with appropriate natural consequences.
ESL Teacher
EF Xuzhou
12.2018 - 01.2022
- Developed activities and integrated technology to diversify instruction.
- Attended workshops to learn about student motivation and engaging learning activities.
- Assisted department head in establishing daily schedules, curriculum and ESL activities.
- Created new lesson plans based on course objectives.
Education
Honours in Financial Accountancy - Financial Accountancy
North West University
Potchefstroom 01.2018 - 12.2022
Bachelor of Commerce in Chartered Accountancy - Chartered Accountancy
North West University
Potchefstroom 01.2015 - 12.2017
Skills
Vendor negotiation
Tour planning expertise
Teamwork
Customer service
Time management
Problem-solving abilities
Time management abilities
Self motivation
Excellent communication
Accomplishments
Highest Shorex Staff rating for the fleet for 2024 with NPS of 93.4
Completion of Leadership Bootcamp and GSNL Trainings
Shorex Team of the year on Celebrity Apex 2023
Nominee for employee of the quarter on Celebrity Apex in 2024
Part of roll out of numerous pilot projects on Edge Class Celebrity Ships, including Perfect Day at CocoCay
Highest Onboard Shore revenue generated in the fleet for numerous months
EF Xuzhou Star Teacher Award (2021）
EF Xuzhou Highest Teacher Production Award (2021)
EF Xuzhou Highest Student Retention Award (2020)
New Teacher of the year award (2019)
References
Daniel Withey
EF Xuzhou Associate Production Manager
daniel.withey@ef.cn
Ana Jimenez
Fleet Destination Manager
ajimenezramos@rccl.com
Timeline
Shore Excursions Manager
Celebrity Cruises
10.2023 - Current
Assistant Shore Excursion Manager
Celebrity Cruises
05.2023 - 10.2023
Destination Specialist
Celebrity Cruises
09.2022 - 05.2023
Online English Tutor
Rhodes Training
04.2022 - 09.2022
Kindergarten Teacher
Freesoul Montesorri Kindergarten
02.2022 - 04.2022
ESL Teacher
EF Xuzhou
12.2018 - 01.2022
Honours in Financial Accountancy - Financial Accountancy
North West University
01.2018 - 12.2022
Bachelor of Commerce in Chartered Accountancy - Chartered Accountancy
North West University
01.2015 - 12.2017
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