Yonela Mapekula
Pharmacy Technician
Lusikisiki
Summary
Proficient pharmacy assistant with a proven track record in drug inventory management and patient care. Focused on ensuring medication safety and improving pharmacy efficiency through effective teamwork and attention to detail.
Compassionate pharmacy assistant recognized for delivering exceptional patient care and effective communication. Expertise in managing inventory and ensuring medication safety, ready to contribute to a pharmacy focused on enhancing patient outcomes.
Overview
9
9
years of professional experience
Work History
Post Basic Pharmacy Assistan
Department of Health
12.2023 - Current
- Greeted customers and responded to questions with friendly, knowledgeable assistance.
- Assisted pharmacists in maintaining a well-organized and clean pharmacy environment for optimal workflow.
- Managed inventory, maintaining optimal stock levels and monitoring expiration dates to ensure medication safety.
- Enhanced customer satisfaction by providing efficient and accurate prescription filling services.
- Delivered exceptional customer service through active listening skills and addressing concerns promptly.
- Collaborated with healthcare professionals to provide seamless patient care, addressing inquiries regarding medications and dosages.
- Coordinated with healthcare professionals to address inquiries and ensure seamless patient care regarding medications and dosages.
- Improved customer satisfaction through efficient and accurate prescription filling services.
- Received incoming supplies and stocked in correct locations.
- Trained new pharmacy staff on computer system and drug management protocols.
Post Basic Pharmacy Assistant
Department of Health
02.2023 - 11.2023
- Same as the above scope of practice.
Post Basic Pharmacy Assistant
Department of Health
05.2020 - 01.2023
- Same as the above scope of practice.
Post Basic Pharmacy Assistant
Department of Health
05.2017 - 04.2020
- Optimized supply chain for pharmacy goods, negotiating with suppliers for better terms.
- Increased customer satisfaction, providing compassionate care and detailed medication instructions.
- Conducted regular medication inventory audits to prevent stock shortages and overages.
- Assisted in management of pharmacy's social media presence, enhancing community engagement.
- Improved patient safety with diligent verification of prescriptions for accuracy and interactions.
- Provided technical support for pharmacy computer systems, ensuring uninterrupted operations.
- Enhanced pharmacy operations by accurately dispensing prescribed medications to patients.
- Answered questions regarding medication instructions and usage.
- Re-stocked shelves with prescribed medications and health care products.
- Organized pharmacy area to maintain clean and orderly environment.
- Assisted customers in selecting over-the-counter medications and health care products.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Greeted customers at counter and provided excellent customer service.
- Handled inventory stock by counting inventory items, checking delivery quantities, reviewing medication expirations and ordering additional products.
- Monitored inventory levels to inform pharmacists of shortages and facilitate resupply.
- Verified patient information to correctly dispense medications.
- Supported pharmacists with day-to-day activities and pharmacy office management functions.
- Generated labels for prescriptions and maintained accurate records.
- Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
Education
Advance Certificate in Pharmacy Technical Support - Pharmacy
Nelson Mandela University
Port Elizabeth 04.2001 -
National Senior Certificate - Grade 12
Dangwana Sinior Secondary School
Department Of Education 04.2001 -
Skills
Secure storage of medications
work well under presure
Answering customer questions
Interpreting orders
Receiving incoming supplies
Patient counseling
Prescription interpretation
Medication dispensing
Resolving complaints
Document filing
Drug inventory control
Pharmacy software proficiency
Timeline
Post Basic Pharmacy Assistan
Department of Health
12.2023 - Current
Post Basic Pharmacy Assistant
Department of Health
02.2023 - 11.2023
Post Basic Pharmacy Assistant
Department of Health
05.2020 - 01.2023
Post Basic Pharmacy Assistant
Department of Health
05.2017 - 04.2020
Advance Certificate in Pharmacy Technical Support - Pharmacy
Nelson Mandela University
04.2001 -
National Senior Certificate - Grade 12
Dangwana Sinior Secondary School
04.2001 -
Reading and running
I enjoy reading books like novels and stories a lot. they keep my ming fresh and reduce stress, also they improve my language skill.
Running also is the best hobby for me, that is where i get my strength to carry on and face all my challenges.
I gain a lot, my body and my mind to think positive and fresh.