Mohamed Ghazali Ashraf Zalgaonkir
Post Basic Pharmacy Assistant
Cape Town
Summary
Accomplished Pharmacy Assistant with a proven track record at Ariefa's Pharmacy, enhancing inventory management and patient care through meticulous medication dispensing and empathetic customer service. Excelled in regulatory compliance and patient counseling, contributing to a significant improvement in pharmacy workflow and patient satisfaction. Skilled in Unisolv and Microsoft Office, adept at fostering team collaboration.
Overview
5
5
years of professional experience
4
4
Certifications
3
3
Languages
Work History
Post Basic Pharmacy Assistant
Ariefa's Pharmacy
06.2024 - Current
- Assisted pharmacists in maintaining a well-organized and clean pharmacy environment for optimal workflow.
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
- Supported inventory management, ensuring proper stock levels and expiration date monitoring for medication safety.
- Counted and labeled prescriptions with correct item and quantity.
- Assisted pharmacy staff with preparing medications and filling orders.
- Received deliveries of medication shipments, verifying contents against invoices while adhering to proper storage protocols.
- Communicated instructions to patients or caregivers about proper use and storage of drugs.
- Updated computer system with current customer, payment and inventory information.
- Demonstrated professionalism and empathy when handling sensitive patient situations, preserving confidentiality at all times.
- Promoted patient adherence to medication regimens through clear communication of dosage instructions and potential side effects.
- Established and maintained patient profiles, updating organizational database with current information.
- Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
- Monitored inventory levels to inform pharmacists of shortages and facilitate resupply.
- Answered questions regarding medication instructions and usage.
- Processed insurance claims accurately, minimizing reimbursement issues and ensuring timely payment for services rendered.
Voluntary Assistant
Saabri Ashrafi Relief Fund
08.2019 - Current
- Supported fundraising efforts for various projects, contributing to the successful achievement of goals.
- Coordinated food, clothing and household items for disadvantaged individuals.
- maintained clean, neat and operational facilities to serve program needs.
- First hand experience in packaging and distributing food parcels.
- Used strong interpersonal communication skills to convey information to others.
Post Basic Pharmacy Assisstant
Ariefa's Pharmacy
06.2023 - 07.2023
- Assisted pharmacists in maintaining a well-organized and clean pharmacy environment for optimal workflow.
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
- Supported inventory management, ensuring proper stock levels and expiration date monitoring for medication safety.
- Counted and labeled prescriptions with correct item and quantity.
- Assisted pharmacy staff with preparing medications and filling orders.
- Received deliveries of medication shipments, verifying contents against invoices while adhering to proper storage protocols.
- Communicated instructions to patients or caregivers about proper use and storage of drugs.
- Delivered exceptional customer service through active listening skills and addressing concerns promptly.
- Updated computer system with current customer, payment and inventory information.
- Demonstrated professionalism and empathy when handling sensitive patient situations, preserving confidentiality at all times.
- Promoted patient adherence to medication regimens through clear communication of dosage instructions and potential side effects.
- Processed insurance claims accurately, minimizing reimbursement issues and ensuring timely payment for services rendered.
- Answered questions regarding medication instructions and usage.
- Re-stocked shelves with prescribed medications and health care products.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Handled inventory stock by counting inventory items, checking delivery quantities, reviewing medication expirations and ordering additional products.
- Monitored inventory levels to inform pharmacists of shortages and facilitate resupply.
- Generated labels for prescriptions and maintained accurate records.
- Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
- Input patient information into computer system for prescription orders.
Hiring Shop Assistant
Hashim's Hiring
12.2022 - 01.2023
- Remained calm and composed in tense situations involving angry or upset customers.
- Completed daily tasks accurately and on-time to support shop needs.
- Assisted customers in locating items, ensuring a positive shopping experience.
- Greeted customers entering store and offered assistance with requirements.
- Collected payment by cash, debit or credit card and used Point of Sale system to process transaction.
- Managed product displays, showcasing new arrivals or bestsellers for increased visibility and sales opportunities.
- Checked incoming orders.
- Provided excellent customer service, promptly addressing inquiries and resolving issues.
- Helped managers with daily checklists and last-minute requirements.
- Handled customer returns according to company policies, ensuring a fair resolution for all parties involved.
- Listened to customer needs and desires to identify and recommend optimal products.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Pharmacy Assistant
Ariefa's Phamracy
06.2022 - 06.2022
- Greeted customers and responded to questions with friendly, knowledgeable assistance.
- Assisted pharmacists in maintaining a well-organized and clean pharmacy environment for optimal workflow.
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
- Supported inventory management, ensuring proper stock levels and expiration date monitoring for medication safety.
- Answered telephones and provided information about order status, store hours and pharmacy procedures.
- Counted and labeled prescriptions with correct item and quantity.
- Assisted pharmacy staff with preparing medications and filling orders.
- Communicated instructions to patients or caregivers about proper use and storage of drugs.
- Updated computer system with current customer, payment and inventory information.
- Promoted patient adherence to medication regimens through clear communication of dosage instructions and potential side effects.
- Answered questions regarding medication instructions and usage.
- Re-stocked shelves with prescribed medications and health care products.
- Monitored inventory levels to inform pharmacists of shortages and facilitate resupply.
- Generated labels for prescriptions and maintained accurate records.
- Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
- Input patient information into computer system for prescription orders.
Education
Bachelor of Pharmacy -
University of The Western Cape
Cape Town, South Africa 04.2001 -
National Senior Certificate (NSC) -
South Peninsula High School
Cape Town, South Africa 04.2001 -
Skills
Secure storage of medications
Supply Restocking
Unisolv
Proficient in word, powerpoint and excel
Patient Counseling
Customer Service
Regulatory Compliance
Prescription Interpretation
Medication Dispensing
Pharmacy protocols
Team Collaboration
Health education advice
Certification
PACK Western Cape PPE, HW exposure and occupational stress
References
Ariefa Zalgaonkir - Owner and Responsible Pharmacist of Ariefas Pharmacy
Contact: 082 979 5786
Theodore Babu - Pharmacist at Ariefas Pharmacy
Contact: 074 099 6209
Hashim Zalgaonkir - Hashim's Hiring
Contact: 083 786 3275
Mustaq Brey - CEO of Saabri Ashrafi Relief Fund
Contact: 083 679 1138
Zeid Baker - Principal of South Peninsula High School
Contact: 083 757 8437
Timeline
Post Basic Pharmacy Assistant
Ariefa's Pharmacy
06.2024 - Current
Marketing Code Authority All Health Products Assessment
05-2024
Post Basic Pharmacy Assisstant
Ariefa's Pharmacy
06.2023 - 07.2023
Hiring Shop Assistant
Hashim's Hiring
12.2022 - 01.2023
Pharmacy Assistant
Ariefa's Phamracy
06.2022 - 06.2022
PACK Western Cape PPE, HW exposure and occupational stress
01-2022
Standard precautions: Hand hygiene (WHO Certification)
01-2022
Infection Prevention and Control (IPC) in the context of COVID 19 (WHO Certification)
01-2022
Voluntary Assistant
Saabri Ashrafi Relief Fund
08.2019 - Current
Bachelor of Pharmacy -
University of The Western Cape
04.2001 -
National Senior Certificate (NSC) -
South Peninsula High School
04.2001 -
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